XHON (JOHN) CAUSHAJ
Croydon,Greater London
Summary
Dedicated and results-driven Business Administration professional with over 5 years of experience in sales, business management, and company leadership. Skilled in driving client growth, optimising distribution networks, and leading cross-functional teams. Strong background in nance, logistics, and marketing with proven ability to deliver measurable results in dynamic and competitive markets. Looking to bring leadership, strategic thinking, and business expertise to a London-based organisation. Delivers first-fix, second-fix and finishing plumbing work across residential projects, supporting safe and reliable installations to a high standard. Applies hands-on problem-solving, health and safety awareness, and strong teamwork to complete tasks on time and within specification. Brings leadership, client focus and commercial awareness from earlier management and sales roles to add value on site.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Labourer , Plumber
ALEX BUILDING LTD
Croydon, Greater London
01.2024 - Current
- Installed first fix plumbing components in residential properties to prepare for subsequent phases of construction , Completed second fix plumbing tasks to finalise installations , Conducted finishing plumbing tasks to ensure installations met aesthetic standards and functional requirements , Unvented Hot Water Cylinder
- Installed and maintained plumbing systems in residential
- Diagnosed and resolved plumbing issues efficiently
- Ensured compliance with health and safety regulations
- Worked collaboratively with construction teams and other trades
- Delivered high-quality workmanship within deadlines
- Performed routine inspections and preventative maintenance to uphold system reliability and performance
SELF EMPLOYED PLUMBER, CONTRACTOR.
01.2023 - 01.2024
- Core responsibilities
- Installed, maintained and repaired plumbing systems including pipes, fixtures
- Diagnosed faults and carried out effective repairs
- Ensured all work complied with safety and building regulations
- Collaborated with site teams to complete projects on time
Operations Manager
Steralb LTD
01.2021 - 01.2023
- Chief Executive Officer & Administration Lead
- Directed all aspects of company operations, including nance, logistics, and distribution within the pharmaceutical sector.
- Successfully managed and motivated a team of employees, improving productivity and aligning performance with company goals.
- Oversaw budgeting, cost control, and financial planning to enhance profitability and long-term growth.
- Negotiated with international suppliers and local partners, strengthening market position and ensuring high-quality service delivery.
- Implemented digital solutions to streamline reporting and distribution processes, reducing operational inefficiencies by 20%.
Sales Manager Pharmaceutical Distribution
01.2018 - 01.2021
- Expanded client base to 400+ active accounts through relationship management and strategic sales initiatives.
- Consistently surpassed monthly sales quotas, ranking among the top-performing sales representatives.
- Built and maintained strong customer relationships, leading to repeat business and increased revenue growth.
- Designed client retention strategies that boosted customer loyalty and satisfaction scores. Collaborated with logistics teams to optimise distribution routes and delivery schedules, improving efficiency and customer service.
Sales Executive
01.2018 - 01.2020
- Promoted and sold a portfolio of premium wines to restaurants, hotels, and retail partners. Expanded the company's client network by securing new business accounts and strengthening relationships with key buyers.
- Advised clients on product selection, food pairing, and seasonal promotions, boosting customer engagement and sales.
- Delivered wine presentations and tastings to educate clients and increase brand awareness.
- Achieved consistent growth in sales revenue through consultative selling and strong product knowledge.
- Built a reputation for excellent customer service, which led to repeat orders and long-term partnerships.
Education
Msc - Public Administration
European University of Tirana
Albania07-2024
Bachelor of Economics -
European University of Tirana
Albania07-2020
Skills
- Languages: English, Italian, Albanian
- Albanian drivers licence: 7 years experience
Certification
LCL AWARDS - Level 3 award in energy efficiently for gas fired and oil fired domestic heating and hot water systems : Completed 27/02/26, Hot water system & safety (including G3 Unvented HWS) - Valid from 06/02/2026 Expiry date 05/02/2031
Reference
Adminstator@steralb.com
ADDITIONAL INFORMATION
- Confident in handling customer accounts, processing orders and supporting teams with accurate information and organised records.
- Organised administrator with experience managing schedules, coordinating tasks, maintaining records and ensuring smooth daily operations.
Timeline
Labourer , Plumber
ALEX BUILDING LTD
01.2024 - Current
SELF EMPLOYED PLUMBER, CONTRACTOR.
01.2023 - 01.2024
Operations Manager
Steralb LTD
01.2021 - 01.2023
Sales Manager Pharmaceutical Distribution
01.2018 - 01.2021
Sales Executive
01.2018 - 01.2020
Msc - Public Administration
European University of Tirana
Bachelor of Economics -
European University of Tirana