Gym, Yoga, CrossFit, Zumba, Reading, Traveling, Learning New Languages, Listening to Music,
Xhensila Celaj
Business And Data Analytics
London
Summary
Innovative and committed leader with exceptional analytical abilities and a proven dedication to delivering outstanding customer service. Demonstrated ability to build and preserve strong client relationships and communication. Committed to understanding consumer requirements and providing efficient solutions to all challenges. Extremely well-organized, with excellent time management abilities and a deep comprehension of the customer service sector. Experienced in data analysis and business administration. Recently completed an MSc in International Business with Data Analytics from Ulster University, while having gained practical expertise in web development and API integration as a member of the Impact Innovators team.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Front Office Receptionist
H10 Hotel London Waterloo
11.2023 - Current
- Greet and check-in guests, providing them with all necessary information for their stay
- Handle guest complaints and ensure satisfaction with the services provided
- Manage bookings and reservations using the SAP system, ensuring accuracy and efficiency
- Coordinate with various hotel departments to ensure smooth operations and guest satisfaction
- Assist with handling administrative tasks such as phone calls, emails, and guest queries
- Maintain accurate records of guest information and payments
- Provide concierge services, including information on local attractions, transportation, and amenities
Front Desk Manager
Priam Luxury Hotel 5*
01.2022 - 08.2023
- Tended to guests' complaints and questions, providing exceptional customer service
- Supervised staff and managed all front desk activities, including bookings, appointments, and communication via phone and email
- Resolved customer complaints promptly and maintained positive guest relations
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Attended staff meetings and brought issues to attention of upper management.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Private Teacher
11.2021 - 06.2023
- Provided tutoring in Mathematics, Physics, English, and after-school programs
- Tracked student progress and delivered tailored reports to parents and guardians
- Assessed students' strengths and developed individualized learning plans
Customer Service Agent
RG Capital
03.2021 - 07.2021
- Assisted customers with services, ensuring their satisfaction and support
- Handled client inquiries and provided solutions to customer concerns
- Ensured smooth communication and operations for efficient service delivery
Receptionist
Regina City 4*
06.2020 - 09.2020
- Assisted guests with check-in and check-out, ensuring all administrative tasks were handled smoothly
- Addressed guest inquiries and provided assistance with various needs during their stay
- Managed hotel bookings and appointments, ensuring accurate records
Receptionist
Summer Stars Hotel
05.2019 - 10.2019
- Greeted guests, managed their check-ins/outs, and assisted with room assignments
- Answered phone calls and managed email communication effectively
- Provided guest services and ensured satisfaction throughout their stay
Education
Master of Science - International Business with Data Analytics
Ulster University
London, United Kingdom 9 2023 - 12 2024
Master of Science - Mathematics
University of Tirana
10 2019 - 4 2023
BSc - Mathematics
Ismail Qemali University of Vlora
09.2016 - 9 2019
Skills
Python
C
JavaScript
HTML
CSS
API Development
Web Development
JSON
Microsoft Office
SAP
Booking System
Git
Data Collection
Data Visualization
Marketing
Sales
Business Administration
Time Management
Communication
Teaching
Personal Information
- Date of Birth: 09/19/97
- Nationality: Albanian
Projects
2024 NASA International Space Apps Challenge | Global Nominee
- Role: Data Analyst and Project Coordinator
- Project: "The Impact Innovators" – We developed a web app that visualizes celestial bodies, including Near-Earth Objects (NEOs) such as asteroids and comets, their orbits, and potential hazards, using real-time data from NASA’s APIs.
- Time: October 2024
- Recognition: Global nominee for outstanding contribution in space-related technology and research. Received a certificate for exceptional participation in the NASA hackathon.
Accomplishments
- Certificate in Business Management, ELITA Academy
Topics covered:
Introduction to Business
How to successfully open and manage a business
Trade companies from the legal side
Human Resources Management
Overview of Sales
Overview of the financial system in Albania
Realization of contracts
Public Speaking
Marketing Overview
- Python Programming Language Training, ROI Academy | Aug 2021 - Sep 2021
- Microsoft Excel, AKH Consulting | Sep 2021 - Oct 2021
- NASA Hackathon Certificate, 2024
Courses
- Python Programming Language Training, ROI Academy | Aug 2021 - Sep 2021
- Microsoft Excel, AKH Consulting | Sep 2021 - Oct 2021
Additional Information
Teacher Assistant, "Ali Demi" High School, Vlore, Albania | Jan 2021 - Feb 2021
- Assisted in teaching Mathematics to 11th-year students
- Mentored students with homework, projects, and portfolios
- Monitored progress for students struggling with specific skills
Interests
Timeline
Front Office Receptionist
H10 Hotel London Waterloo
11.2023 - Current
Front Desk Manager
Priam Luxury Hotel 5*
01.2022 - 08.2023
Private Teacher
11.2021 - 06.2023
Customer Service Agent
RG Capital
03.2021 - 07.2021
Receptionist
Regina City 4*
06.2020 - 09.2020
Receptionist
Summer Stars Hotel
05.2019 - 10.2019
BSc - Mathematics
Ismail Qemali University of Vlora
09.2016 - 9 2019
Master of Science - International Business with Data Analytics
Ulster University
9 2023 - 12 2024
Master of Science - Mathematics
University of Tirana
10 2019 - 4 2023
Similar Profiles
Stacey MillarStacey Millar
Staff Accountant at The Isle Casino Hotel WaterlooStaff Accountant at The Isle Casino Hotel Waterloo
JOSHUA LOWEJOSHUA LOWE
Deputy Manager at Waterloo Bay HotelDeputy Manager at Waterloo Bay Hotel
Madeline TrummMadeline Trumm
Hotel and Events Manager at Isle Casino Hotel WaterlooHotel and Events Manager at Isle Casino Hotel Waterloo