XEVAN HUNTER
Ringwood,Hampshire
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
7
7
years of professional experience
Work history
Assistant manager
BP
Ringwood , Dorset
12.2021 - 02.2024
- Completing more advance admin tasks, Having to deal with audit visits, Oversee promotional changes, Overseeing any training within the store
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Enforced company policies and guidelines for all employees.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Trained staff on best practices to achieve optimal productivity.
- Built customer relationships with consultative sales approach.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Acted as point of contact and escalation for complex customer queries.
- Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
Duty manager
Bp
01.2020 - 12.2021
- Managing a small team to deliver excellent customer service and reach set targets from the company, Dealing with customer complaints and problems, Completing basic admin tasks such as scheduling
- Oversaw emergency procedures and administered first aid.
- Stored cash floats and delivered secure banking procedures.
- Met health and safety guidelines to maintain compliant working environments.
- Handled guest complaints to protect brand reputation.
- Wrote end of shift reports to facilitate service continuity.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
Shift manager
MC. Donald's
01.2017 - 12.2020
- Managing a large team to reach set targets and KPI's, Dealing with customer complaints & concerns, Handling sales and labour percentages
- Ordered stock and procured services to deliver on company goals.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Handled disciplinary investigations and hearings with strong employee relations knowledge.
- Completed comprehensive shift reports to support seamless handovers.
- Trained and mentored new employees to maximise team performance.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Led by example and demonstrated company best practices.
- Led team of 62 staff members to achieve KPI targets in fast-paced environments.
- Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
Education
Diploma of Higher Education - Travel & tourism
Brockenhurst college
09/2015 - 05/2017
A level - English language
Brockenhurst college
09/2015 - 05/2017
GCSE - Maths
ferndown upper school
09/2013 - 06/2015
GCSE - English literature
ferndown upper school
09/2015 - 06/2017
GCSE - English language
ferndown upper school
09/2015 - 06/2017
GCSE - Photography
ferndown upper school
09/2015 - 06/2017
GCSE - Spanish
ferndown upper school
09/2015 - 06/2017
GCSE - Geography
ferndown upper school
09/2015 - 06/2017
GCSE - Photography
ferndown upper school
09/2015 - 06/2017
Skills
- Orienting and training
- Inspiring leadership
- Sales monitoring
- Outstanding customer service
- Target motivated
- Facility management
- Department management
- Communication skills
Timeline
Assistant manager
BP
12.2021 - 02.2024
Duty manager
Bp
01.2020 - 12.2021
Shift manager
MC. Donald's
01.2017 - 12.2020
Diploma of Higher Education - Travel & tourism
Brockenhurst college
09/2015 - 05/2017
A level - English language
Brockenhurst college
09/2015 - 05/2017
GCSE - Maths
ferndown upper school
09/2013 - 06/2015
GCSE - English literature
ferndown upper school
09/2015 - 06/2017
GCSE - English language
ferndown upper school
09/2015 - 06/2017
GCSE - Photography
ferndown upper school
09/2015 - 06/2017
GCSE - Spanish
ferndown upper school
09/2015 - 06/2017
GCSE - Geography
ferndown upper school
09/2015 - 06/2017
GCSE - Photography
ferndown upper school
09/2015 - 06/2017
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