Summary
Overview
Work history
Education
Skills
Timeline
AssistantManager

XEVAN HUNTER

Ringwood,Hampshire

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

7
7
years of professional experience

Work history

Assistant manager

BP
Ringwood , Dorset
12.2021 - 02.2024
  • Completing more advance admin tasks, Having to deal with audit visits, Oversee promotional changes, Overseeing any training within the store
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Enforced company policies and guidelines for all employees.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Trained staff on best practices to achieve optimal productivity.
  • Built customer relationships with consultative sales approach.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Acted as point of contact and escalation for complex customer queries.
  • Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.

Duty manager

Bp
01.2020 - 12.2021
  • Managing a small team to deliver excellent customer service and reach set targets from the company, Dealing with customer complaints and problems, Completing basic admin tasks such as scheduling
  • Oversaw emergency procedures and administered first aid.
  • Stored cash floats and delivered secure banking procedures.
  • Met health and safety guidelines to maintain compliant working environments.
  • Handled guest complaints to protect brand reputation.
  • Wrote end of shift reports to facilitate service continuity.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Adhered to company policies and brand standards to support outstanding guest experiences.
  • Managed customer service interactions, addressing concerns and preserving positive experiences.

Shift manager

MC. Donald's
01.2017 - 12.2020
  • Managing a large team to reach set targets and KPI's, Dealing with customer complaints & concerns, Handling sales and labour percentages
  • Ordered stock and procured services to deliver on company goals.
  • Addressed staff absences and holiday requests to achieve consistent rota coverage.
  • Handled disciplinary investigations and hearings with strong employee relations knowledge.
  • Completed comprehensive shift reports to support seamless handovers.
  • Trained and mentored new employees to maximise team performance.
  • Managed staff schedules, ensuring required coverage to meet shift needs within budget.
  • Led by example and demonstrated company best practices.
  • Led team of 62 staff members to achieve KPI targets in fast-paced environments.
  • Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.

Education

Diploma of Higher Education - Travel & tourism

Brockenhurst college
09/2015 - 05/2017

A level - English language

Brockenhurst college
09/2015 - 05/2017

GCSE - Maths

ferndown upper school
09/2013 - 06/2015

GCSE - English literature

ferndown upper school
09/2015 - 06/2017

GCSE - English language

ferndown upper school
09/2015 - 06/2017

GCSE - Photography

ferndown upper school
09/2015 - 06/2017

GCSE - Spanish

ferndown upper school
09/2015 - 06/2017

GCSE - Geography

ferndown upper school
09/2015 - 06/2017

GCSE - Photography

ferndown upper school
09/2015 - 06/2017

Skills

  • Orienting and training
  • Inspiring leadership
  • Sales monitoring
  • Outstanding customer service
  • Target motivated
  • Facility management
  • Department management
  • Communication skills


Timeline

Assistant manager

BP
12.2021 - 02.2024

Duty manager

Bp
01.2020 - 12.2021

Shift manager

MC. Donald's
01.2017 - 12.2020

Diploma of Higher Education - Travel & tourism

Brockenhurst college
09/2015 - 05/2017

A level - English language

Brockenhurst college
09/2015 - 05/2017

GCSE - Maths

ferndown upper school
09/2013 - 06/2015

GCSE - English literature

ferndown upper school
09/2015 - 06/2017

GCSE - English language

ferndown upper school
09/2015 - 06/2017

GCSE - Photography

ferndown upper school
09/2015 - 06/2017

GCSE - Spanish

ferndown upper school
09/2015 - 06/2017

GCSE - Geography

ferndown upper school
09/2015 - 06/2017

GCSE - Photography

ferndown upper school
09/2015 - 06/2017
XEVAN HUNTER