Xenny Arcadia
Canterbury,KEN
Summary
Motivated Team Member desiring to contribute to business success. Experienced in providing high quality customer head on work. Focused on customer satisfaction and team productivity. As well as an
energetic worker dedicated to creating fun environment and helping participants enjoy events. Works well within teams to develop creative ideas and solve diverse problems impacting guest safety and satisfaction.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Team Member
SSP Food Travel Experts
Ashford, Kent
10.2024 - Current
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Created speciality drinks according to exact customer requests and preferences.
- Requested and checked customer IDs at checkout for age-restricted products.
- Boosted product sales by offering selection guidance to customers.
- Completed opening and closing duties in line with established schedule.
- Restocked shelves for easier purchase selection.
- Managed over 600 customers per day with food and drinks orders and took in over £2000 per day.
Waiter
Landgate Bistro
Rye, East Sussex
07.2022 - 05.2023
- Assisted in food preparation, resulting in timely service delivery.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Ensured cleanliness of kitchen and food preparation areas with specialised cleaning products
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Polished glasses and cutlery to pristine standards.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Delivered excellent customer service through friendly and polite interaction.
Education
AS level D - English Literature
Hastings College
Hastings, East Sussex 09.2022 - 05.2023
Skills
- Reliability
- Staff education and training
- Effective delegation
- Time efficiency
- Sales expertise
- Health and safety procedures
- High-value cash handling
- Team leadership aspirations
Timeline
Team Member
SSP Food Travel Experts
10.2024 - Current
AS level D - English Literature
Hastings College
09.2022 - 05.2023
Waiter
Landgate Bistro
07.2022 - 05.2023
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