Joanne Morgan

As an RA Agent in the NHS I was responsible for managing smartcard access to secure NHS systems, ensuring that healthcare professionals have the appropriate permissions to perform their roles. I also:

• Processed and managed NHS smartcard registrations, ensuring secure access for healthcare professionals
• Verified user identities and assigned appropriate access levels in accordance with NHS Digital policies
• Provided helpline support and troubleshooting for smartcard-related issues, ensuring minimal disruption to staff
• Maintained accurate records of smartcard users, updates, and deactivations in compliance with data security regulations
• Collaborated with IT teams, HR, and department leads to ensure correct access permissions for new and existing staff
• Delivered training and guidance to staff on the proper use of NHS smartcards and RA processes
• Ensured compliance with NHS Digital RA guidelines, conducting regular audits and access reviews

As an IT Procurement Officer for the NHS in the Norfolk and Suffolk region, I was responsible for managing the purchasing process within an organisation, ensuring that goods and services are acquired cost-effectively while meeting quality and compliance standards.
My responsibilities included:

• Managing the end-to-end procurement process for IT goods and services, ensuring cost-effective and compliant purchasing across NHS departments
• Sourcing, negotiating, and maintaining strong relationships with suppliers to secure the best value for hardware, software, and IT services
• Ensuring IT procurement aligned with organisational budgets, regulatory requirements, and strategic goals
• Keeping up to date with IT infrastructure developments to ensure systems remained efficient, cost-effective, and fit for purpose
• Collaborating with internal stakeholders, including IT teams and finance, to assess technology needs and optimise procurement decisions