Wuraola Taylor
Houston
Summary
Strong track record executing creative briefs to tight deadlines and facilitating successful performances. Flexible team worker with improvisation skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Transporter
Houston Methodist Hospital
10.2023 - 04.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Correctional Officer
TDCJ
05.2022 - 03.2023
- Supervisor-Captain Tremble
- Phone no-2815953465
Customer Service Representative
Resource Health Services
01.2021 - 03.2022
- Supervisor-Ijerelem Nwokoro
- Phone no-3015496871
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Logged, tracked and documented orders received daily
- Performed follow-up phone calls to uncover customer needs
- Built rapport with customers through courteous and professional communications
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
Behavioural Health Technician
Serenity House Detox
01.2019 - 11.2020
- Supervisor-lynn Taylor Phone no-7376004366
- Responsible for monitoring the behavior of clients or patients and following the guidelines and treatment from a mental health professional and regularly reporting any progress or problems.
Admin/customer Relations Officer
Bolz International Limited
01.2011 - 01.2017
- Follow up on existing and prospective clients for the training services
- Attending to customer service-related issues and resolving customer issues
- Data Entry and documentation
- Stock taking and Inventory management.
Customer Service Agent
Arik Air
03.2009 - 01.2011
- Offered clients product advice, increasing customer satisfaction
- Handled objections and disputes to maximize sales
- Consistently went the extra mile to achieve customer satisfaction
- Built meaningful connections with customers to promote customer loyalty
- Recorded and processed call information, helping to strengthen quality of customer data.
Customer Service Representative
Skye Bank
09.2007 - 07.2009
- Conferred with customers about product and services to resolve problems and drive sales
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Entered customer interaction details to track requests, document problems and record solutions offered.
Education
Mass Communication -
The Polytechnic Ibadan
Ibadan, NigeriaAssociate in Mass Communication - Mass Communication
The Polytechnic Ibadan
Ibadan, Nigeria06.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Detail oriented
- Organizational skill
- Time Management
- Communication Skill
- Interpersonal reations
- Data Entry
Additional Information
Reaching out to vulnerable people. Reading, Thinking, Singing, Cooking, Meeting People and facing new challenges
Languages
English
Yoruba
Personal Information
Nationality: Nigerian
Certification
August 15th 2024
National Performance Specialist (Certified Electrocardiogram Technician)
Certification no-628817241WT
Timeline
Patient Transporter
Houston Methodist Hospital
10.2023 - 04.2024
Correctional Officer
TDCJ
05.2022 - 03.2023
Customer Service Representative
Resource Health Services
01.2021 - 03.2022
Behavioural Health Technician
Serenity House Detox
01.2019 - 11.2020
Admin/customer Relations Officer
Bolz International Limited
01.2011 - 01.2017
Customer Service Agent
Arik Air
03.2009 - 01.2011
Customer Service Representative
Skye Bank
09.2007 - 07.2009
Mass Communication -
The Polytechnic Ibadan
Associate in Mass Communication - Mass Communication
The Polytechnic Ibadan
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