Joanne Porter
Norwich ,Norfolk
Summary
Experienced professional with focus on customs operations and compliance. Capable of optimising import/export processes and ensuring adherence to regulations. Skilled in documentation, coordination, and problem-solving to streamline logistics and support business objectives.
Overview
1
1
Certification
22
22
years of professional experience
Work history
Customs clerk
Arrowdene Ltd
Thetford , Norfolk
2014.06 - Current
- Liaised with government agencies for smoother transaction flow.
- Assisted in tariff classification to maintain proper record-keeping.
- Prepared necessary paperwork, leading to expedited goods processing.
- Managed declarations to the customs authority, enhancing compliance rate.
- Processed shipping documentation for faster cargo release.
- Facilitated smooth operations to ensure minimal delay in customs clearance.
- Tracked shipments using multiple software systems and kept clients informed on progress.
- Maintained up-to-date knowledge of customs regulations, ensuring company adherence to standards.
- Handled customer inquiries, resulting in improved client relations.
- Expedited shipment process with accurate and timely preparation of customs entries.
- Improved efficiency by streamlining customs clearance procedures.
- Ensured compliance with national regulations by meticulously reviewing import and export documentation.
- Participated in regular audits, maintaining operational integrity.
- Responded promptly to broker requests, improving turnaround times for clients.
- Coordinated transportation arrangements, ensuring timely delivery of goods.
- Resolved complex issues through effective communication with shippers and receivers.
- Followed correct customs clearance procedures for exporting and importing goods.
- Verified cargo contents against transport documentation.
- Partnered with customs professionals, clients and transport teams to deliver shipments on-time.
- Fostered positive relationships with clients, carriers and customers officials to swiftly resolve problems.
Car rental Administrator
Sema Lease Ltd
Thetford, Norfolk
2004.06 - 2014.06
- Streamlined office operations by implementing efficient administrative procedures.
- Increased efficiency of document retrieval with a well-organised filing system.
- Improved record keeping system with attention to detail and thoroughness.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
Education
GCSEs -
Charles Burrell High School
Thetford, Norfolk /1983 - /1987
Skills
- Shipment administration
- Multitasking proficiency
- Fluent english communication
- Interpersonal aptitude
- Numerical accuracy
- Customs declaration handling
- Tariff classification understanding
- Trade agreements awareness
- Prioritising tasks effectively
- Documentation accuracy
- Familiarity with customs software
- Import and Export legislation
- Adaptability to regulation changes
- Commodity codes understanding
- Knowledge of maritime terminology
- Understanding of transportation geography
- Dexterity with customs software
- Customs brokers liaison
- Customs declarations processing
- Customer relations
Affiliations
- Snowboarding
- Paddleboarding
- Cars
Certification
Institute of Export and International Trade Certificate
Timeline
Customs clerk
Arrowdene Ltd
2014.06 - Current
Car rental Administrator
Sema Lease Ltd
2004.06 - 2014.06
GCSEs -
Charles Burrell High School
/1983 - /1987