Dilyara Isaeva
Kent
Summary
Detail-oriented professional with extensive experience in regulated investment banking, specializing in data protection and compliance. Proven ability to manage high-volume inquiries and coordinate effectively across departments while maintaining precise digital records. Strong skills in confidentiality, information processing, and documentation accuracy, applicable to clinical administration. Quick learner of new systems, dedicated to providing reliable and high-quality administrative support.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Client Support Services / Office Coordinator
ICBC Standard Bank
London
06.2019 - 07.2023
- Handled high-volume enquiries from clients, stakeholders, and internal teams using email and telephone.
- Processed sensitive and confidential information, ensuring compliance with strict regulatory and data-protection guidelines.
- Updated trackers, maintained accurate digital records, and ensured documentation was processed and stored correctly.
- Coordinated communication across multiple departments, supporting smooth workflow and timely task completion.
- Managed information requests, prepared formal correspondence, and ensured proper documentation control.
- Assisted with meeting scheduling, diary coordination, and general administrative support for busy teams.
- Completed mandatory training and followed all internal governance and compliance procedures.
- Collaborated with HR department onboarding new employees, ensuring seamless integration into the team.
- Organised company events, promoting a positive corporate culture within the organisation.
Front of House / Administrative Support
Montcalm Hotel Collection
London
04.2018 - 06.2019
- Handled high-volume enquiries, providing clear information and resolving issues promptly.
- Managed telephone switchboard duties including call handling, transferring, and message logging.
- Maintained logs, updated records, and organised documentation efficiently.
- Communicated with multiple departments and external partners to support coordinated daily operations.
- Followed confidentiality and GDPR requirements when handling sensitive information.
- Delivered consistent front-of-house support in a fast-paced environment.
Education
BA - International Economic Relations
University of Economics Varna
BulgariaErasmus - International Business & Management
University of Miskolc
HungarySkills
- Enquiry handling (phone & email)
- Confidential information management
- Staff training
- Accurate data entry & record maintenance
- Scanning, filing & digital documentation
- Updating databases & workflow trackers
- Coordinating with internal & external teams
- Managing requests for information
- Scheduling & diary organisation
- Compliance with policies & procedures
- Strong written communication
- High-volume administrative workload management
- Supporting multidisciplinary teams
Certification
- Health & Safety Risk Assessment
- Effective Written Communication
- Time Management
- Responsible Leadership
- Organisational Cultures
LANGUAGES
English
Bulgarian
Turkish (Fluent)
Timeline
Client Support Services / Office Coordinator
ICBC Standard Bank
06.2019 - 07.2023
Front of House / Administrative Support
Montcalm Hotel Collection
04.2018 - 06.2019
Erasmus - International Business & Management
University of Miskolc
BA - International Economic Relations
University of Economics Varna