Worzala Shafizad
London
Summary
Committed and hardworking Counter Assistant with 2 years of experience processing transactions and assisting customers. Dedicated to answering customer questions and resolving issues. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues. Successful at cleaning and arranging checkout lanes to maintain professional, visual appeal. Excellent oral and written communication, listening, and time management skills with strong attention to detail and superior work ethic.
Most of all, I am a dedicated student seeking a flexible retail position. Ready for practical experience and enthusiastic about helping others. Prepared to learn and support theteam.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Counter Assistant
Ruislip Manor Pharmacy
London
06.2021 - Current
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Merchandised counters with attractive displays to increase pharmacy sales.
- Handled patient queries accurately and appropriately, maintaining continued discretion and confidentiality.
- Consulted senior pharmacy staff for additional advice on complex patient health queries.
- Provided administrative support to pharmacy teams, including, filing, copying, and faxing.
- Delivered professional advice over the counter, recommending appropriate products and explaining correct application.
- Confirmed prescription exemption declarations, minimising financial discrepancies.
- Assisted with dispensing duties during busy periods to aid pharmacy workflow.
- Identified high-demand and out-of-stock items for replenishment.
- Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
- Updated system with current customer, payment, and inventory information. sa
Education
A-Levels -
Pinner High School
London 09.2021 - 06.2023
GCSEs -
Pinner High School
LondonSkills
- Patient-centered approach
- Quick problem solver
- Answering customer questions
- Exceptional attention to detail
- Inventory stocking
- Supply management
- Customer service
- Customer relations
- Product recommendations
- Cash handling
- Query resolution
Languages
English
Native
Persian
Native
Spanish
Intermediate
Timeline
A-Levels -
Pinner High School
09.2021 - 06.2023
Counter Assistant
Ruislip Manor Pharmacy
06.2021 - Current
GCSEs -
Pinner High School
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