Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Woobie Cheung

LIVERPOOL,Merseyside

Summary

Friendly Barista with great people skills and three years of experience. Dedicated to creating a personalised experience for each customer. Knowledgeable about every step of coffee production. Barista is knowledgeable in all aspects of coffee shop operations, including impeccable customer service, supply ordering and creating a warm, welcoming environment. Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with the team to handle the high volume of customers. Works well in high-tempo environments to manage demand and maintain standards.

Overview

11
years of professional experience
6
years of post-secondary education

Work history

Man Tsuen Ho's Restaurant
LIVERPOOL, Merseyside

Waitress Supervisor
2023.07 - Current (2 education.years_Label & 10 education.months_Label)

Job overview

  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Cultivated [Type] atmosphere and personalised customer experience.
  • Delivered outstanding customer service in line with [Type] brand by following departmental protocols.

Sushi Paradise
Brisbane, Australia

Team Member
2015.07 - 2016.07 (1 education.year_Label)

Job overview

  • Offered exceptional customer service with solid product knowledge.
  • Completed opening and closing checklists to create a welcoming store environment.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.
  • Prepared and packaged orders with precise presentation skills.
  • Collaborated and offered support with extra tasks to meet team goals.

Pret A Manger
Hong Kong, Hong Kong

Barista
2013.06 - 2015.06 (2 education.years_Label)

Job overview

  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Maintained clean, organised cafe workspaces, enabling co-workers to locate required supplies readily.

Education

XCCELERATE
Hong Kong

from UX Design
2019.04 - 2019.08 (4 education.months_Label)

University overview

Griffith University
Australia

Bachelor of Arts from Visual Communication Design
2012.09 - 2014.12 (2 education.years_Label & 3 education.months_Label)

University overview

The Community College At Lingnan University
Hong Kong

Foundation Degree in Arts from Visual Art
2010.09 - 2013.08 (2 education.years_Label & 11 education.months_Label)

University overview

Skills

  • Food preparation and safety
  • Foam art
  • Beverage Preparation
  • Highly organised
  • Coffee machinery operation
  • Coffee brewing
  • Teamwork and collaboration
  • Cooperative team player
  • Espresso machine operation
  • Quick learner

Languages

English
Advanced
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent

Timeline

Waitress Supervisor
Man Tsuen Ho's Restaurant
2023.07 - Current (2 education.years_Label & 10 education.months_Label)
XCCELERATE
from UX Design
2019.04 - 2019.08 (4 education.months_Label)
Team Member
Sushi Paradise
2015.07 - 2016.07 (1 education.year_Label)
Barista
Pret A Manger
2013.06 - 2015.06 (2 education.years_Label)
Griffith University
Bachelor of Arts from Visual Communication Design
2012.09 - 2014.12 (2 education.years_Label & 3 education.months_Label)
The Community College At Lingnan University
Foundation Degree in Arts from Visual Art
2010.09 - 2013.08 (2 education.years_Label & 11 education.months_Label)
Woobie Cheung