WONDER MUKOSERA

• Collaborated closely with dispatch team for smooth coordination of pick-ups and deliveries.
• Ensured vehicle safety with regular checks and maintenance activities.
• Displayed punctuality coupled with efficiency, resulting in successful completion of tasks within timelines.
• Followed company procedures, resulting in consistent quality service delivery.

• Business Operations Manager | Manufacturing & eCommerce
  Managed the day-to-day operations of a manufacturing and eCommerce business specialising in laser cutting, engraving and personalised products. Coordinated production schedules, stock control, order fulfilment and delivery logistics while maintaining high quality standards and meeting deadlines. Handled customer service, supplier relationships, invoicing and business administration, ensuring efficient operations, compliance with health and safety procedures, and successful fulfilment of retail, wholesale, Amazon and Etsy orders. Operated and maintained manufacturing equipment safely and effectively.

Led teams in meeting business objectives, delivering projects on time and within budget.

Optimised supply chain processes, analysing procurement workflows to improve efficiency.

Implemented safety protocols, enhancing workplace safety standards and compliance.

• Delivered tailored therapeutic interventions to improve clients' quality of life.
• Fostered dignity and respect in all interactions with clients, enhancing their overall experience.
• Coordinated effectively with medical professionals for superior patient care.
• Protected confidentiality of client information according to Data Protection Act regulations.

• Administered medication according to schedule, promoting optimal health outcomes.
• Increased comfort levels with personal care duties such as bathing and dressing.
• Enhanced wellbeing of patients by providing emotional support and companionship.
• Provided companionship during outings contributing to an active social life for clients.

• Implemented care plans set out by healthcare professionals leading to improved patient well-being.
• Maintained detailed records of patient behaviour changes for healthcare team reference.
• Encouraged social integration by facilitating community involvement opportunities.
• Assisted in maintaining a clean environment for improved client health.

• Troubleshot mechanical issues, minimising downtime.
• Managed inventory of machine parts, ensuring timely replacements.
• Provided training to new recruits, improving team competence.
• Implemented safety measures for reduced workplace accidents.