Wojtek Baranowski
Bedford,Bedfordshire
Summary
A graduate with a Bachelor of Science in Computer Science (Software Engineering) from the University of Hertfordshire, earning Upper Second Class Honors. Throughout my studies, I developed strong research, analytical, and communication skills, completing extensive projects that required critical thinking and attention to detail. Since completing my education, I have gained three years of customer service experience, where I refined my ability to engage with diverse individuals, resolve complex issues efficiently, and deliver exceptional customer satisfaction. Driven by a strong eagerness to learn and grow, I am committed to continuously enhancing my skills and contributing to new challenges.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
NEXT PLC
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to find creative solutions for unique customer needs.
- Offered advice on product features, care instructions, and styling options for clothing and furniture.
Customer Service Representative
NEXT PLC
02.2022 - 07.2022
- Provided personalised assistance to customers, helping them select clothing, furniture, and household items that suited their preferences and needs.
- Ensured the showroom and displays were visually appealing, tidy, and aligned with company standards to maximise sales potential.
- Maintained confidentiality when handling sensitive customer data and transaction details.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Computer Science (Software Engineering)
University of Hertfordshire
Hatfield, United Kingdom07-2022
Skills
- Client Support
- Troubleshooting Expertise
- Collaborative Teamwork
- Skilled in MS Office Applications
- Fundamental Understanding of Web Markup
- Skilled in Multiple Programming Languages
- Adaptability and flexibility
- Ability to work independently
- Relationship-building and networking
- Eagerness to learn and grow
Languages
Polish
Native language
English
Proficient
C2
Additional Information
References available on request.
Timeline
Customer Service Associate
NEXT PLC
10.2022 - Current
Customer Service Representative
NEXT PLC
02.2022 - 07.2022
Bachelor of Science - Computer Science (Software Engineering)
University of Hertfordshire
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