Summary
Overview
Work history
Education
Skills
Websites
References
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Wojciech Lesniowolski

Edinburgh

Summary


Results-driven professional with focus on optimising guest experiences and operational efficiency. Known for enhancing revenue and guest satisfaction through strategic planning and staff development. Expertise in managing multiple departments to ensure seamless service delivery and high standards.

Overview

19
19
years of professional experience
1
1
Certification

Work history

Director of Rooms

Dalmahoy Hotel and Country Club
Edinburgh
10.2021 - 07.2025
  • 215 bedrooms Health Club and 2 golf courses.
  • Lead and manage the Rooms Division team (Front Desk, Housekeeping, Concierge, Guest Relations)
  • Maintain high standards of cleanliness and maintenance of all guest rooms and public areas.
  • Handle guest complaints and ensure issues are resolved promptly and effectively.
  • Coordinate with engineering and maintenance departments to address facility-related issues.
  • Develop and implement strategies to improve overall guest satisfaction and loyalty.
  • Monitor guest feedback and surveys to identify areas for improvement.
  • Ensure that the hotel room revenue is maximized while maintaining cost control.
  • Oversee the procurement and inventory management for all room-related supplies (e.g., linens, amenities).
  • Ensure compliance with all health and safety regulations within the Rooms Division.
  • Develop and enforce policies for guest safety, room cleanliness, and emergency procedures.
  • Regularly conduct audits of the Rooms Division to ensure all areas are up to code and standards.
  • Collaborate with senior management on the development and implementation of long-term strategies for the Rooms Division.
  • Keep up-to-date with industry trends and best practices, ensuring the hotel remains competitive.
  • Manage the budgeting and forecasting for the Rooms Division and make sure operations stay within budget.
  • Analyze profit and loss statements and look for ways to improve cost efficiency.
  • Ensure labor costs are optimized while maintaining high service standards.


Cluster Head Housekeeper

Apex Hotels Ltd.
Edinburgh
03.2018 - 10.2021
  • Looking after all 4 Apex Edinburgh Hotels – total of 551 bedrooms.
  • Managing big cluster, with 2 SPA`s and 75 members of staff.
  • Responsible for re-opening Hotels in a post-lockdown scenarios.
  • Introducing new control measures to make sure that our guests and staff are safe.

Cluster Head Housekeeper

Apex Hotels Ltd.
Edinburgh
09.2019 - 06.2020

Head Housekeeper

Apex Hotels Ltd.
Edinburgh
03.2018 - 09.2019

Business Development Executive

Apex Hotels Ltd.
Edinburgh
01.2019 - 06.2019

Head Housekeeper/Duty Manager

Hilton Grosvenor
Edinburgh
02.2015 - 03.2018

Regional Manager for Scotland and North

Central Facilities Group
05.2014 - 02.2015

Head Housekeeper/Duty Manager

The Glasshouse Hotel
02.2009 - 04.2014

Assistant Head Housekeeper

Edinburgh Marriott
02.2008 - 02.2009

Food and Beverage Team Leader

Edinburgh Marriott
06.2006 - 02.2008

Education

Political Science Degree -

University of Zielona Gora
Poland

Skills

  • Luxury service standards
  • Safety regulations compliance
  • Hospitality industry knowledge
  • Leadership and motivation
  • Conflict resolution aptitude
  • Housekeeping proficiency
  • Operational efficiency
  • Business analysis

References

Available upon request.

Affiliations

  • I enjoy hill walking, climbing and outdoor pursuits.

Accomplishments

Awarded a scholarship from Hospitality Industry Trust and attended "The Art of Leadership" in Lausanne

Certification

The Hague Hotel School - Front Office Management

Elevate 3 – Senior Management Program

Elevate 2 - Manager Development Program Elevate 1 – Entry Hospitality Management Program SVQ 3 Hospitality Supervision and Leadership.

Languages

English
Fluent
Polish
Fluent

Timeline

Director of Rooms

Dalmahoy Hotel and Country Club
10.2021 - 07.2025

Cluster Head Housekeeper

Apex Hotels Ltd.
09.2019 - 06.2020

Business Development Executive

Apex Hotels Ltd.
01.2019 - 06.2019

Cluster Head Housekeeper

Apex Hotels Ltd.
03.2018 - 10.2021

Head Housekeeper

Apex Hotels Ltd.
03.2018 - 09.2019

Head Housekeeper/Duty Manager

Hilton Grosvenor
02.2015 - 03.2018

Regional Manager for Scotland and North

Central Facilities Group
05.2014 - 02.2015

Head Housekeeper/Duty Manager

The Glasshouse Hotel
02.2009 - 04.2014

Assistant Head Housekeeper

Edinburgh Marriott
02.2008 - 02.2009

Food and Beverage Team Leader

Edinburgh Marriott
06.2006 - 02.2008

Political Science Degree -

University of Zielona Gora

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Wojciech Lesniowolski