Summary
Overview
Work history
Education
Skills
hobbies
Timeline
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Wojciech Iwaszkiewicz

Bath,Somerset

Summary

Charismatic professional equipped to cultivate top-quality customer experiences. Leads teams with empowering leadership style and addresses patron complaints to swiftly restore satisfaction.

Overview

6
6
years of professional experience

Work history

Guest relations officer (Front Office Manager)

Charlton Hospitality Somerset Ltd.
Shepton Mallet, Somerset
06.2024 - 06.2025
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Improved efficiency and productivity by acquiring new skills.
  • Resolved various system configuration issues and patched training gaps across the team.
  • Organised daily and long-term tasks and workflows for Front Office department.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Spearheaded the delivery of excellent customer service.
  • Aided and liaised with other departments regularly.
  • Reconciled due and overdue bills, securing steady cashflow as well as reclaiming substantial sum of missed revenue from before taking over the duties.
  • Introduced various corrections and improvements to operations across the hotel.

Supervisor

The Coconut Tree - Bath
Bath, Somerset
10.2022 - 10.2023
  • Reviewed sales reports to assist with budget management and forecasting.
  • Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
  • Enforced sanitation standards to maintain compliant bar and restaurant operations.
  • Managed shifts, handled stock counts, deliveries, timesheets; Occasionally participated in management meetings in GM's stead.
  • Worked closely with manager towards steady improvement of standards and operations.
  • Created motivated and loyal team in atmosphere of respect and trust.

Team Member

The Coconut Tree - Bath
Bath, BAS
10.2021 - 10.2022
  • Completed opening and closing checklists to create welcoming store environment.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns. Received number of five star reviews emphasizing familiarity with the menu and spot on recommendations.
  • Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

Front of House Team Member

Wagamama - The Restaurant Group
Bath, Somerset
06.2019 - 08.2021
  • Served meals and drinks to close to 100 customers per day with professionalism and skill, ensuring orders were received correctly and complaints handled promptly.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages.

Education

High School Diploma -

Skills

  • Fluent in English
  • Solving problems and driving innovation
  • Attention to detail and thorough approach
  • Familiarity with various POSs/PMSs
  • Experience in facilitating sales and addressing complaints
  • Delivery of high standard customer experience
  • Team and rota management

hobbies

board games, singing , languages, fantasy and psychological literature

Timeline

Guest relations officer (Front Office Manager)

Charlton Hospitality Somerset Ltd.
06.2024 - 06.2025

Supervisor

The Coconut Tree - Bath
10.2022 - 10.2023

Team Member

The Coconut Tree - Bath
10.2021 - 10.2022

Front of House Team Member

Wagamama - The Restaurant Group
06.2019 - 08.2021

High School Diploma -

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