Wojciech Bobrowski
Ware,Hertfordshire
Summary
Dynamic manager with a proven ability to solve complex problems and enhance team performance. Skilled in cultivating strong customer relationships and driving company success through strategic decision-making. Expertise in employee training and monitoring to improve engagement and productivity.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work history
Executive Housekeeping Manager, Laundry Manager and Maintenance Coordinator
Tewin Bury Farm Hotel
Tewin, Nr Welwyn, Hertfordshire
04.2017 - 02.2026
- Administered housekeeping operations, including budgeting, forecasting, and inventory control.
- Opened Kingsbridge House Conference Center and Hotel to extend hospitality offerings.
- Led refurbishment of Fairway Tavern Conference and Wedding Center to enhance venue appeal.
- Monitored team performance through evaluations and development initiatives to keep 96% guest satisfaction.
- Managed room bookings to maximise occupancy rates.
- Oversaw night-time Reception Department operations for seamless guest experiences.
- Recruited and trained new team members, strengthening workforce capabilities.
- Maintain low labour turnover on 5%.
- Ensured compliance with health and safety regulations throughout hotel operations.
- Oversaw financial management practices, maintaining fiscal responsibility and boosting profitability .
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Monitored team performance through regular appraisals, improving overall productivity levels.
- Maintained high level of guest satisfaction with attention to detail in room preparation.
Night Manager
Premier Inn Hotel
Ware, Hertfordshire
12.2022 - 12.2025
- Improved guest satisfaction with timely problem resolution, effective communication skills and professional demeanour.
- Handled financial transactions for accuracy in end-of-day reporting to ensure a seamless transition to day shift.
- Coordinated room assignments to accommodate guest needs, resulting in improved customer service ratings on targeted 90%.
- Facilitated check-ins and outs smoothly even during peak hours, guaranteeing guest satisfaction and repeat business.
- Maintained health and safety standards for secure environment by overseeing nightly cleaning and maintenance tasks.
- Monitored CCTV system regularly for security purposes, ensuring safe environment for guests and staff alike.
- Conducted regular walk-through inspections to maintain proper upkeep of facilities throughout the night.
- Handled complaints professionally turning dissatisfied customers into loyal patrons through excellent problem-solving skills.
- Balanced cash drawers at end of shift ensuring financial accuracy upon handover to morning shift team.
- Executed administrative duties including report preparation, invoice processing and inventory management for operational efficiency.
- Implemented fire safety guidelines effectively reducing risk potential during nightly operations.
Opening Hotel Executive Housekeeper
Tamburlaine Hotel, Cambridge
Cambridge, Cambridgeshire
01.2017 - 04.2017
- Developed and implemented comprehensive Housekeeping structure to enhance operational efficiency.
- Recruited, interviewed, and trained Housekeeping team members for optimal performance.
- Created Standard Operating Procedures (SOPs) to standardise Housekeeping processes.
- Negotiated prices and ordered Housekeeping equipment to maintain quality standards.
- Prepared hotel for first and second soft openings, ensuring seamless transitions.
- Ensured readiness for official hotel opening through meticulous planning.
- Managed Housekeeping Department operations, focusing on service excellence.
- Oversaw Deputy Manager shifts to ensure consistent departmental leadership.
- Conducted regular inspections for high quality assurance.
- Handled budgeting responsibilities, effectively controlling costs without compromising service quality.
- Coordinated staff schedules for optimal coverage during peak times.
- Developed new cleaning protocols, enhancing room cleanliness standards to achieve 98% cleanliness level base on guest post review.
- Maintained immaculate guest rooms by implementing effective housekeeping procedures.
- Ensured exceptional customer service for guest satisfaction.
Estate Head Housekeeper
Brocket Hall (UK) Ltd
08.2016 - 01.2017
- Delivered training to staff members in accordance with hotel standards.
- Managed finances, including P&L, budgeting, and purchase orders.
- Monitored inventory levels of linen and supplies to optimise resource management.
- Inspected guest rooms and public areas to maintain cleanliness standards.
- Coordinated responses to customer inquiries regarding hotel policies.
- Ensured compliance with safety regulations during emergencies and inspections.
- Supported Hotel Refurbishment Project, enhancing overall guest experience.
- Participated in monthly safety training programmes to uphold workplace safety.
Housekeeping, Laundry & Dry Cleaning Manager
Tewin Bury Farm Hotel
03.2011 - 08.2016
- - Led, directed, and administered all housekeeping operations, encompassing systems management, budgeting, forecasting, inventory control, payroll, departmental management, and policy implementation.
- - Monitored and developed team member performance, providing supervision, professional development, and evaluations through recognition and reward initiatives.
- - Continuously evaluated employee performance, nurturing talent for advancement opportunities.
- - Recruited, interviewed, and trained team members to enhance departmental effectiveness.
- - Monitored linen and supply inventory, placing purchase orders as needed.
- - Resolved and mediated guest issues when necessary, ensuring satisfaction.
- - Performed miscellaneous duties and assisted the Hotel Manager as directed.
- - Oversaw compliance with safety and health requirements.
- - Ensured optimal safety standards for all equipment in the Hotel and Laundry.
- - Developed and increased sales within the Laundry and Dry Cleaning operations.
Housekeeping Manager
Roebuck Hotel
04.2008 - 03.2011
- - Maintained cleanliness and order in guest rooms and public areas.
- - Monitored inventory of linens and supplies, placing purchase orders as necessary.
- - Prepared the housekeeping budget.
- - Interviewed, hired, and trained housekeeping staff.
- - Managed communication with the front desk regarding arrivals and departures.
- - Ensured the achievement of hotel objectives related to room quality.
Deputy Executive Housekeeper
Marriott Hotel Hanbury Manor & Country Club
05.2005 - 04.2008
- Supervised daily operations for the housekeeping department.
- Achieved 100% Hotel Audits.
- Achieved 2nd place of the best Marriott Hotel based of guest satisfaction survey.
- Inspected public areas and guest rooms to ensure cleanliness standards.
- Monitored inventory records for all housekeeping supplies.
- Oversaw the performance of housekeeping supervisors and room attendants.
- Ensured compliance with all housekeeping standards.
- Developed a spring cleaning schedule and coordinated team efforts.
- Provided exceptional public relations services to all guests.
- Assisted the executive housekeeper in hiring and training staff members.
Education
Master Degree - Logistic
Technical University of Radom
Radom 09.1994 - 05.1999
Skills
- Communication skills
- Coordination
- Determination and ambition
- Budgeting and forecasting
- Housekeeping and maintenance
- P&L management
- Hospitality services
- Staff training
- Payroll administration
- Refurbishment expertise
- Technical proficiency in Microsoft Office
- Reception and front desk management
- Leadership proficiency
- Executive decision-making
- Executive presentation
LANGUAGES
English
Polish
Affiliations
- Reading books, Football, Maths, Psychology, History
Timeline
Night Manager
Premier Inn Hotel
12.2022 - 12.2025
Executive Housekeeping Manager, Laundry Manager and Maintenance Coordinator
Tewin Bury Farm Hotel
04.2017 - 02.2026
Opening Hotel Executive Housekeeper
Tamburlaine Hotel, Cambridge
01.2017 - 04.2017
Estate Head Housekeeper
Brocket Hall (UK) Ltd
08.2016 - 01.2017
Housekeeping, Laundry & Dry Cleaning Manager
Tewin Bury Farm Hotel
03.2011 - 08.2016
Housekeeping Manager
Roebuck Hotel
04.2008 - 03.2011
Deputy Executive Housekeeper
Marriott Hotel Hanbury Manor & Country Club
05.2005 - 04.2008
Master Degree - Logistic
Technical University of Radom
09.1994 - 05.1999