Thiwanka Kankanamge
Sprowston,Norwich
Summary
Committed and reliable communicator with excellent organisation and time management skills. Eager to learn and develop industry knowledge to assist and support procurement team. Offers creative, innovative mindset to help improve procurement strategies.
Overview
9
9
years of professional experience
Work history
CIS & AP Supplier Reconciliation Analyst
Jones Lang Lasalle - UK
11.2021 - Current
- Dealing with ad hoc queries.
- Reconcile supplier statements.
- Process all correctly authorised and approved invoices on the specified system.
- Review and processing of invoices for CIS clients.
- Preparation of CIS reporting for clients on a monthly basis.
- Review of payment runs to ensure adherence to CIS regulations.
- Process invoices through the system upon urgent customer requests.
- Communicate with internal and external customers and suppliers, as needed.
- Training new starters.
Personal Banking Advisor
Lloyds Bank
02.2017 - 06.2018
- Provided expert guidance on financial products and services, enhancing client understanding.
- Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
- Complied with relevant regulatory processes with comprehensive understanding of risk management.
- Utilised commercial credit and lending experience to meet and exceed customer needs effectively.
- Conducted face-to-face meetings with clients
- Conducted proactive credit risk assessments and customer due diligence reviews for comprehensive understanding of clients.
- Provided advisory services to clients to assist in personal finance management.
Branch Assistant Manager
Union Bank
, Sri Lanka
01.2016 - 12.2016
- Supervised branch operations to spur continuous improvements and enhance service delivery.
- Supported compliance with strict adherence to Bank Secrecy Act, Anti Money Laundering and OFAC regulations.
- Reviewed performance metrics to identify required process improvements.
- Kept accurate operations records for thorough data auditing.
- Coached banking service teams in providing exceptional customer care.
- Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.
- Advised customers on suitable financial products to meet individualised needs and drive corporate revenue.
- Handled credit approval processes through diligent application management.
Senior Banking Assistant
Nations Trust Bank
, Sri Lanka
03.2014 - 12.2015
- Provided direction and leadership to all employees to maximise productivity and bottom-line profitability.
- Maintained high-level accuracy, monitoring documentation and data entry to reduce errors.
- Supported data accuracy and security, handling financial information with discretion.
- Oversaw new account creation and management to support checking, savings and investment transactions.
- Enforced compliance with all financial regulations, anti-fraud protocols and reporting specifications, reducing enterprise-wide risks.
- Kept accurate operations records for thorough data auditing.
- Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.
- Coached banking service teams in providing exceptional customer care.
- Advised customers on suitable financial products to meet individualised needs and drive corporate revenue.
- Supervised branch operations to spur continuous improvements and enhance service delivery.
Banking assistant
Nations Trust Bank
, Sri Lanka
01.2011 - 03.2014
- Maintained accurate records and documentation, resulting in zero audit findings in internal and external audits.
- Processed account deposits, withdrawals and updates to meet customer needs.
- Used banking products and services knowledge to resolve customer queries successfully.
- Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
- Inspected cheques and money orders to identify fraud markers.
- Directed customers to necessary personnel for specific questions or advanced service requests.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Processed cash deposits and withdrawals for customers.
- Suggested additional products and services matching customer needs.
- Maintained compliance with internal controls and UK banking regulations.
- Assisted customers with questions about products, services and terms.
- Completed currency exchanges following current, accurate rates.
Trainee banking assistant
Nations Trust Bank
05.2010 - 06.2011
- Guaranteed transparent transactions by ensuring compliance with established banking policies.
- Improved customer satisfaction levels by maintaining in-depth knowledge of bank products and services.
- Enabled smooth processing of financial transactions, working collaboratively with customers and bank departments.
- Prevented fraud by verifying customer identities and validating transaction details.
- Optimised customer experience by providing demonstrations on banking platforms and software.
- Directed customers to necessary personnel for specific questions or advanced service requests.
- Accepted payments on bank loans and updated accounts with changing balances.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Assisted customers with questions about products, services and terms.
Education
Bachelor of Arts with Honours -
University of Bedfordshire
LutonCertificate of Higher Education - Human Resource Management
Institute of Personal Management
Sri LankaDiploma of Higher Education - Human Resource Management
National Institute of Business Management
Sri LankaSkills
- Time management
- Team building
- Customer-focused
- Leadership
- Problem-solving
- Communication skills
Custom
Referees will be submitted upon request.
Personal Information
- Passport Number: 137220893
- Date of birth: 06/20/89
- Gender: Female
- Nationality: British Citizen
- Marital status: Married
Timeline
CIS & AP Supplier Reconciliation Analyst
Jones Lang Lasalle - UK
11.2021 - Current
Personal Banking Advisor
Lloyds Bank
02.2017 - 06.2018
Branch Assistant Manager
Union Bank
01.2016 - 12.2016
Senior Banking Assistant
Nations Trust Bank
03.2014 - 12.2015
Banking assistant
Nations Trust Bank
01.2011 - 03.2014
Trainee banking assistant
Nations Trust Bank
05.2010 - 06.2011
Bachelor of Arts with Honours -
University of Bedfordshire
Certificate of Higher Education - Human Resource Management
Institute of Personal Management
Diploma of Higher Education - Human Resource Management
National Institute of Business Management
Similar Profiles
Cameron TuckerCameron Tucker
Chief Engineer at JLL, Jones Lang LaSalleChief Engineer at JLL, Jones Lang LaSalle
Naman AroraNaman Arora
Senior Finance Analyst at Jones Lang Lasalle (JLL)Senior Finance Analyst at Jones Lang Lasalle (JLL)
Vignesh EVignesh E
Operations Manager at Jones Lang LaSalle (JLL)Operations Manager at Jones Lang LaSalle (JLL)
Jason LeyerJason Leyer
Tesco Extra Loading and Stocking at Tesco ExtraTesco Extra Loading and Stocking at Tesco Extra
Alice DaynesAlice Daynes
Radiology Assistant at Norfolk and Norwich University Hospital - Radiology DepartmentRadiology Assistant at Norfolk and Norwich University Hospital - Radiology Department