Witold Marcinkiewicz
Shift Manager
Bath
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Shift Manager
Pizza Express Restaurant
10.2024 - Current
- Promoted a positive work environment through open communication and constructive feedback between front and back of house teams, managing up to 10 employees at a time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained over 10 new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Pizzaiolo
Pizza Express Restaurant
11.2023 - Current
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
Kitchen Assistant
Skylark Cafe
10.2020 - 08.2023
- Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Education
Bachelor of Arts - Religions, Philosophy, Ethics
Bath Spa University
Bath 04.2001 -
Skills
Staff development
Staff motivation
Verbal and written communication
Delegating work
Handling customer complaints
Interpersonal skills
Energetic and enthusiastic
Team collaboration and leadership
Problem-solving aptitude
Timeline
Shift Manager
Pizza Express Restaurant
10.2024 - Current
Pizzaiolo
Pizza Express Restaurant
11.2023 - Current
Kitchen Assistant
Skylark Cafe
10.2020 - 08.2023
Bachelor of Arts - Religions, Philosophy, Ethics
Bath Spa University
04.2001 -