WISDOM IRIKEFE
CUSTOMER SERVICE ADVISOR AND REPRESENTATIVE
Barrow in Furness
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Inbound Call Center Representative
Intelling Company
2023.07 - 2024.02
- Resolved complaints to satisfy customers and encourage future transactions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information up to 100%.
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
- Built positive relationships with customers by providing exceptional customer service.
- Boosted customer service satisfaction ratings through consistent quality control.
Customer Service Assistant
PRIME ONGIX LIMITED
2021.11 - 2023.02
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates..
- Managed 100 + incoming calls each day with utmost professionalism and knowledgeable service
Customer Service Representative
GLO telecommunication COMPANY
2019.10 - 2021.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained high level of customer retention through effective relationship management strategies, resulting in 15% increase in customer loyalty
Education
Bachelor of Science - Information and communications technology
Delta State University
Abraka 2015.01 - 2019.09
Skills
Desktop Technical Support
Documentation and reporting
Good Communication Skills
Sensitivity and understanding
Patience and the ability to remain calm in stressful situations
Maximum IT skill
Call decisioning
Timeline
Inbound Call Center Representative
Intelling Company
2023.07 - 2024.02
Customer Service Assistant
PRIME ONGIX LIMITED
2021.11 - 2023.02
Customer Service Representative
GLO telecommunication COMPANY
2019.10 - 2021.08
Bachelor of Science - Information and communications technology
Delta State University
2015.01 - 2019.09