Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Languages
References
Timeline
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Wioletta Kalisz

Wioletta Kalisz

Southend-on-Sea,Essex

Summary

A charismatic and driven marketing student adept at creating memorable customer experiences and ensuring seamless service. Skilled in communication, teamwork, and adapting swiftly to new environments. Passionate about continuous skill enrichment and elevating brand awareness. Excel in fast-paced settings and consistently meet tight deadlines. Academic background in Sociology, English Literature, Language, and Fine Arts developed high-level analytical, evaluative, and interpersonal skills essential for dynamic work environments. Ready to infuse energy and dedication into a marketing role, leveraging a unique blend of academic achievements and practical experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bartender

Castle Rock Brewery
Nottingham, Nottinghamshire
08.2024 - Current
  • Maintained a clean and organised bar, enhancing customer satisfaction whilst providing excellent service to customers, resulting in repeat business.
  • Demonstrated knowledge of drink recipes for improved customer experience and recommended drinks to customers, increasing overall sales.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Adapted quickly to different situations maintaining efficiency even under pressure.

Hospitality team member

Southend Theatres
Southend-on-Sea, Essex
04.2022 - Current
  • Maintained high levels of customer service by promptly addressing guest queries and handled complaints professionally to maintain brand reputation.
  • Contributed to team targets by upselling menu items.
  • Ensured optimal guest satisfaction through attention to dietary preferences and allergy information with prompt and attentive service.
  • Completed housekeeping duties to maintain clean and orderly front-of-house (FOH) spaces.
  • Implemented new cocktail recipes by researching current trends in the industry.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.

Young leader

Achieve Thrive Flourish
Southend-on-Sea, Essex
07.2024 - 08.2024
  • Led team-building exercises to improve group collaboration and enhanced community spirit by organising regular club events.
  • Created a safe environment to promote inclusivity and respect among young members and provided mentorship, contributing to improved self-esteem in young people.
  • Fostered positive relationships for improved communication with parents and guardians of members.
  • Built positive relationships with young people and carers to maintain welcoming youth club environments.
  • Gathered feedback from participants to improve activities and collated materials to prepare lesson plans for youth.
  • Created diverse activity programs to engage and provide encouragement to young people.
  • Enhanced children's understanding of sports rules with clear, concise coaching methods as well as led arts and crafts sessions, fostering creativity in participants.
  • Encouraged positive attitudes towards physical activity by making sports enjoyable for children.

Customer assistant

Tesco
Nottingham , Nottinghamshire
06.2023 - 03.2024
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations and managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Operated till systems smoothly, streamlining the check-out process for customers as well as handling cash and card payments with accuracy, enhancing trust between business and clientele.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Ensured health and safety regulations complied with within work premises at all times.
  • Provided fast checkout service with high levels of customer care and transaction speed, ensuring excellent customer service at all times to create repeat business and increased sales through suggestive selling techniques.

Education

Bachelor of Arts - Marketing

Nottingham Trent University
Nottingham
09/2022 - 06/2025

A-Levels -

Shoeburyness High School
Southend-on-Sea
09/2020 - 06/2022

GCSEs - Range of Subjects

Shoeburyness High School
Southend-on-Sea
09/2018 - 06/2020

Skills

  • Speed and efficiency
  • Up-Selling techniques
  • Mixology expertise
  • Customer service
  • Foreign Language - Fluent in Polish & English
  • Communication Skills
  • Analytical Skills
  • Leadership Skills
  • Advanced Writing Skills
  • Skilled with Canva
  • Can operate all Microsoft Office Systems
  • Team player

Affiliations

  • Reading
  • Sports

Certification

Completed the Digital Marketing Internship Programme 2024 by Girls in Marketing.


CIM Affiliate studying member , The Chartered Institute of Marketing



Accomplishments

Duke of Edinburgh Bronze Award - 2018

Languages

Polish
Fluent
English
Native

References

References available upon request.

Timeline

Bartender

Castle Rock Brewery
08.2024 - Current

Young leader

Achieve Thrive Flourish
07.2024 - 08.2024

Customer assistant

Tesco
06.2023 - 03.2024

Hospitality team member

Southend Theatres
04.2022 - Current

Bachelor of Arts - Marketing

Nottingham Trent University
09/2022 - 06/2025

A-Levels -

Shoeburyness High School
09/2020 - 06/2022

GCSEs - Range of Subjects

Shoeburyness High School
09/2018 - 06/2020

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Wioletta Kalisz