Wioletta Amy Sewry

Handled customer enquiries and complaints with empathy and professionalism, resolving issues promptly.

• Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
• Managed reservation inquiries via telephone, email, and in-person, delivering exceptional customer service.
• Documented customer orders, calculated bills and processed payments.
• Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
• Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.

• Flexibly shifted tasks in response to changing service demands, assisting other staff members to increase overall team efficiency.
• Supported chefs in managing food preparation to achieve high-quality, helping to prepare salad and desert plates.
• Resolved customer disputes with professionalism.
• Maintained calm demeanour during high-volume periods.

• Delivered a presentation to senior members and the CEO.
• Led and motivated project team to meet and exceed expectations.
• Identified future capacity and capability needs for successful project planning.
• Met schedule using excellent planning and coordination skills.
• Learnt Excel spreadsheet basics.
• Featured on a Penney Podcast episode.

• Adapted training to the needs and interests of the group.
• Evaluated performance and provided suitable feedback, balancing criticism with positivity and motivation.
• Identified safety hazards and potential risks quickly, reducing team injuries.

• Received and accurately processed customer payments.
• Cleaned and sanitised work areas, utensils and equipment.
• Memorised recipes for varied specialty coffee beverages and seasonal offerings.