Summary
Overview
Work history
Education
Skills
Timeline
Generic
Wioleta Bialek

Wioleta Bialek

Health Care
GALASHIELS,Roxburghshire

Summary

Experienced professional with focus on providing high-level administrative support and streamlining office operations. Skilled in managing complex schedules, coordinating travel arrangements, and enhancing productivity through effective organisation and communication. Committed to maintaining confidentiality and delivering exceptional service in fast-paced environments.

Organised and driven professional with strong communication and problem-solving skills. Proficient in managing schedules and handling confidential information with discretion. Committed to enhancing productivity and ensuring seamless operations.

Organised Personal Assistant with knack for managing executive schedules and coordinating high-level meetings. Excel at streamlining administrative processes, resulting in smoother operations and increased productivity. Known for maintaining confidentiality and building strong relationships with stakeholders.

Overview

28
28
years of professional experience
11
11
years of post-secondary education

Work history

Senior health care assistant

Private
Melrose, The Scottish Borders
11.2016 - Current
  • Managed patient documentation for improved record keeping.
  • Provided emotional support, enhancing patient mental well-being.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Upheld dignity and respect whilst delivering personal care.
  • Assisted patients to improve mobility and independence.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
  • Submitted reports to manager regarding status of client.
  • Assisted with medicine and stock counting, ordering and replenishing.
  • Strengthened team efficiency with clear, timely communication.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Ensured hygiene standards, reducing infection risks.
  • Improved patient comfort by providing comprehensive personal care.
  • Built trusting relationships through compassionate bedside manner.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Monitored client health conditions and reported immediate issues to manager.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Administered medication for effective pain management.
  • Conducted risk assessments, increased safety measures.
  • Advocated on behalf of patients to secure resources.
  • Monitored vital signs for accurate health records.
  • Utilised specialist equipment to assist in patient care.
  • Liaised with multi-disciplinary teams for coordinated care approach.
  • Supported meal times; ensured adequate nutrition intake.
  • Coordinated discharge planning to ease transition home.
  • Facilitated recreational activities enriching patient experience.
  • Maintained strict confidentiality with sensitive patient information.
  • Complied with regulations and policies; upheld high standard of care.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Monitored junior staff to assess care provisions and implement continued best practices.
  • Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Promptly addressed and resolved performance concerns to maintain safe, effective care provisions.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Organised activities and exercises to promote physical and mental well-being.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Carried out initial risk and requirement assessments, enabling development of bespoke care packages.
  • Collaborated with additional care providers to ensure seamless patient support.
  • Accompanied client to medical or dental appointments, grocery and errands.
  • Performed patients' vital signs, promptly reporting early warning scores to Head Nurse to prevent clinical deterioration.
  • Delivered feeding and drinking support to 25+ patients daily, recording intake on food charts to ensure patient's nutritional needs were consistently met.
  • Created friendly positive environment, employing to actively support and assist in alleviating distress and anxiety of patients or carers.

Manager

Private
Melrose, The Scottish Borders
11.2016 - Current
  • Delegated tasks efficiently to maximise productivity.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Maintained inventory control, reduced stock shortages.
  • Facilitated staff training, resulting in better customer service.
  • Cultivated strong relationships with clients to secure repeat business.
  • Supervised project timelines for timely completion.
  • Delivered high-quality products to increase customer satisfaction.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Monitored health and safety measures for guaranteed compliance.
  • Fostered a positive work environment with regular team-building activities.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Secured new business opportunities with successful networking events.
  • Identified growth opportunities through comprehensive market research.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Led performance reviews, identified areas for improvement.
  • Liaised with suppliers to ensure timely deliveries.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Optimised resource allocation for increased profits.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Created digital file classification system for company-wide use.
  • Represented organisations at seminars, conferences and business events.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Developed accurate sales forecasts for improved strategic planning.
  • Enforced safety regulations to reduce workplace accidents.
  • Boosted department efficiency by streamlining operational processes.
  • Streamlined communication channels, enhanced internal information flow.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Handled negotiations with outside vendors and service agencies to meet group needs.

Personal assistant

Private
Melrose, The Scottish Borders
11.2016 - Current
  • Maintained confidentiality of documents, ensured secure handling of sensitive information.
  • Received requests for meetings and appointments, updated calendar and organised spaces and materials.
  • Organised meetings, improved communication within team.
  • Scanned and uploaded documents into digital filing system.
  • Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
  • Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Filed documents systematically which increased ease of access when needed.
  • Scheduled appointments and conference calls coordinated seamlessly across different time zones.
  • Handled purchasing tasks for office supplies, optimised resource utilisation.
  • Organised and maintained filing system for easy staff access.
  • Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
  • Resolved administrative issues promptly, minimised downtime in operations.
  • Streamlined administrative processes to improve office efficiency.
  • Facilitated training sessions for new hires, enhanced onboarding experience.
  • Handled basic clerical needs to help staff focus on more pressing matters.
  • Proofread, formatted and corrected correspondence for office staff.
  • Processed incoming and outgoing parcels and correspondence for staff.
  • Completed data entry projects, verified accuracy and assigned classifications to information.
  • Liaised with clients and stakeholders for effective relationship management.
  • Organised meetings, improved communication within team.
  • Prepared reports and presentations for board meetings, streamlined decision-making process.
  • Assisted in project management, contributed to successful completion of crucial projects.
  • Coordinated company events that strengthened employee morale and engagement.
  • Updated company database regularly to maintain accurate records.
  • Managed invoice processing tasks accurately and efficiently.
  • Maximised team productivity by maintaining adequate levels of office supplies.
  • Maintained updated spreadsheets with metrics for tracking and reporting.
  • Managed correspondence, reduced response time by ensuring timely replies.

Palliative care assistant

Red Cross
Gdansk, Poland
06.1998 - 10.2010
  • Attended regular training and supervision workshops for improved service user support.
  • Maintained confidential case documentation in line with data protection regulations.
  • Built positive, productive client relationships for enhanced social support.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Responded proactively to changing circumstances for optimised service user care.
  • Used assessment findings to action necessary care plan adaptations.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Managed medications and oversaw compliance with personal treatment plans.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Partnered with external support networks to deliver holistic client care.
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.
  • Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
  • Created targeted support programmes based on client interviews and assessments.
  • Supervised small groups of adults with additional mental health needs in assigned therapy groups.
  • Maintained clean and safe surroundings for prevention of infections.
  • Delivered palliative care to terminally ill patients, ensuring comfort and dignity.
  • Encouraged independence among patients by supporting mobility exercises.
  • Facilitated communication between patients and doctors, promoting understanding and trust.
  • Established rapport with patients rapidly by empathetic listening and conversation skills.
  • Supported grieving family members following end-of-life care, providing comfort during difficult times.
  • Offered companionship to lonely patients, enhancing their mental well-being.
  • Liaised with families to provide updates on patient's condition and progress.
  • Recorded patient observations meticulously, aiding accurate treatment planning.
  • Managed health records meticulously maintaining privacy at all times.
  • Administered medication under supervision of healthcare professionals for pain management.
  • Prepared meals according to dietary requirements, promoting optimal health.
  • Handled sensitive situations tactfully whilst respecting cultural beliefs and customs.
  • Collaborated in multidisciplinary team meetings for holistic patient care approach.
  • Assisted in daily activities of patients for improved quality of life.
  • Scheduled appointments with healthcare professionals for regular check-ups.
  • Provided emotional support to patients, fostering peaceful environment.
  • Coordinated with medical professionals for patient care plans.
  • Stayed updated with latest palliative care practices through continuous professional development sessions,.
  • Maintained clean and safe surroundings for prevention of infections.
  • Provided emotional support to patients, fostering peaceful environment
  • Managed personal hygiene needs of patients with compassion and respect.
  • Enforced adherence to data protection policies, safeguarding sensitive information.
  • Worked in close partnership with community, hospital and inpatient teams to foster safe and effective transfers.
  • Cultivated holistic approach to palliative care from social work perspectives.
  • Managed specialist palliative care between community and inpatient settings.
  • Anticipated and identified bereavement needs of families and carers.
  • Attended internal multi-disciplinary meetings and built partnerships to support highest standards of care.
  • Used paper and computerised case recording systems to track casework and patient data.
  • Communicated with senior nurses in support of discharge planning.
  • Liaised between patients and family, medical care team and community organizations to coordinate care.
  • Supported integration of service users back into community life to maximise successful transition rate.

Homeless social worker

Red Cross
Puck, Poland
10.1997 - 11.2007
  • Attended regular training and supervision workshops for improved service user support.
  • Maintained confidential case documentation in line with data protection regulations.
  • Built positive, productive client relationships for enhanced social support.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Used assessment findings to action necessary care plan adaptations.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Supported integration of service users back into community life to maximise successful transition rate.
  • Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
  • Created targeted support programmes based on client interviews and assessments.
  • Supervised small groups of adults with additional mental health needs in assigned therapy groups.
  • Provided emergency assistance, minimising harm and distress to clients.
  • Promoted social inclusion with various community activities.
  • Managed crisis situations, ensured safety of individuals involved.
  • Coordinated volunteer training programmes to enhance service quality.
  • Developed individual care plans, resulted in personalised services.
  • Improved client self-esteem by providing emotional support and counselling.
  • Facilitated housing applications for faster reintegration into society.
  • Delivered community outreach programmes to increase understanding of homelessness.
  • Brought about positive change through regular follow-up meetings with clients.
  • Carried out risk assessments to ensure client well-being.
  • Compiled case studies for improved service provision strategies.
  • Organised group therapy sessions for better mental health awareness.
  • Liaised with healthcare professionals for comprehensive patient care.
  • Navigated complex benefit systems on behalf of clients, secured necessary financial aid.

Education

NVQ Level 3 - Health Care Support Worker

Red Cross
Poland
01.1997 - 10.2007

Skills

  • Hygienic practice
  • Handling medical emergencies
  • Nutrition and hydration maintenance
  • Self-Motivation techniques
  • Immobilisation techniques
  • Dementia understanding
  • Wound dressing expertise
  • Elderly care sensitivity
  • Ethics and confidentiality
  • Diabetic monitoring
  • Palliative care empathy
  • Infection control measures
  • Catheter and ostomy care

Timeline

Senior health care assistant

Private
11.2016 - Current

Manager

Private
11.2016 - Current

Personal assistant

Private
11.2016 - Current

Palliative care assistant

Red Cross
06.1998 - 10.2010

Homeless social worker

Red Cross
10.1997 - 11.2007

NVQ Level 3 - Health Care Support Worker

Red Cross
01.1997 - 10.2007

Similar Profiles

Create profile
Wioleta BialekHealth Care