WINZAM JEPKOSGEI
Nottingham ,Nottinghamshire
Summary
Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support. Knowledgeable IT expert with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities.
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies. Attentive Special Education Teacher equipped to support student needs with diversified instruction and diligent IEP management. Evaluates student needs and advocates for proper resources to meet learning objectives. Monitors formal and informal assessments and adjusts education plans to accommodate progress and challenges.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
IT technical support intern
Ednon Limited
Eldoret, Uasin Gishu
07.2021 - 04.2023
- Enabled accurate assessment of customer service trends by producing weekly reports on customer enquiries, responses and feedback.
- Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
- Kept company servers updated and running correctly to prevent operational disruptions.
- Delivered first-line support to troubleshoot, diagnose and resolve issues with company software.
- Managed over 40 customer calls per day.
Disability school teacher
SOS Light Kapsoya School
Eldoret, Uasin Gishu, Kenya
09.2021 - 05.2022
- Set up lesson materials, bulletin board displays and demonstrations.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Completed training courses to keep up-to-date with new teaching methods and developments in field.
- Provided reading instruction to special needs students.
IT support assistant
Rift Valley Technical Training Institute
Eldoret, Uasin Gishu, Kenya
01.2021 - 04.2021
- Providing constant administration support including answering and transferring calls, proofreading and data management.
- Presented system changes and improvements during staff meetings.
- Provided after-hours IT support for management team members.
- Established cloud databases to protect data and reduce costs.
- Increased the staffs' technical awareness by 25%.
Autism Support
Focus education
Stoke-on-trent, Staffordshire
10.2023 - Current
- Implemented skill development programs for assigned students.
- Created classroom environment to promote physical, social and emotional development.
- Worked cooperatively with classroom teachers to modify regular curricula as needed.
- Offered guidance and advice to parents on educational and social matters relating to SEN students.
Education
Bachelor of Science - Information Technology
09.2017 - 09.2021
Skills
- Customer support needs assessment
- Hardware upgrades
- Application installations
- Staff education and training
- Troubleshooting proficiency
- Technical issues analysis
- Technical documents comprehension
- Customer service expert
- Physical disability support
Languages
English
Intermediate
Timeline
Autism Support - Focus education
10.2023 - Current
Disability school teacher - SOS Light Kapsoya School
09.2021 - 05.2022
IT technical support intern - Ednon Limited
07.2021 - 04.2023
IT support assistant - Rift Valley Technical Training Institute
01.2021 - 04.2021
University of Kabianga - Bachelor of Science, Information Technology
09.2017 - 09.2021
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