Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Winston Collins

Lovedean,Hampshire

Summary

Hard-working Telecommunications Engineer experienced in testing and troubleshooting diverse technical malfunctions and failures. Versed in handling remote inquiries and in-person appointments. Diligently follows technical instructions and documents work. Fast-learning, results-oriented employee, utilising organisational skills to drive business goals. Possessing problem-solving and analytical thought processes to maintain high standards of service.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

2nd Line Telecoms Engineer

Tailor Made Technologies
Whietley, Hampshire
12.2022 - Current
  • Trained new starters whilst being an escalation point for more complex issues.
  • Coordinated with IT and Sales teams to maintain and restore services during major service incidents.
  • Provided technical support to customers, enhancing their user experience.
  • Enhanced client satisfaction with efficient troubleshooting of network issues.
  • Configured routers and switches to enhance network performance.
  • Liaising with cross-functional teams within the business as well as suppliers to arrange site visits, resolve supplier faults and adhere to SLA targets.

Service Desk Engineer

SipSynergy
Eastleigh
05.2022 - 03.2025
  • To maintain and deliver the services we provide as a cloud-based provider
  • Maintenance activities for the Cloud products offered of BHC, EHC, HCS and Microsoft Teams Direct routing
  • Maintained up to date asset register of all hardware and software to stay compliant with licensing legislation
  • Documented IT Support helpdesk jobs in line with standard Operating Procedures (SOP)
  • Participated in technical research project, identifying trends to inform product development, this allowed us as a team to continue to maintain our Direct routing platform to a high standard within the industry
  • Provided technical support, training, and guidance for users with varying levels of IT knowledge and competence
  • Identified recurring issues for further investigation through analysis
  • Analysed complex technical information on SIP traces and other forms of tracing tools to identify issues present

Technical Support Engineer

Mode Solutions
Southampton
12.2019 - 05.2022
  • Maintain and install key systems for business communications, local and hosted PBX solutions
  • Keeping to strict SLA targets and prioritising tickets to reduce duration of down time on effected services
  • Avoid complaints and keep customers updated with progress via multitude of communication methods
  • Make simple changes as well as book maintenance visits for more complex tasks
  • Remote support for all aspects of business communication needs, call recording, PBX support, hosted support as well as printer and broadband support
  • Developed and implemented controls to protect systems from damage or unauthorised access
  • Identified recurring issues for further investigation through analysis
  • Provided technical support, training, and guidance for users with varying levels of IT knowledge and competence

Field Maintenance Engineer

Yo Telecom Ltd
Southampton
04.2019 - 12.2019
  • Maintain and install key systems for business communications, local PBX systems as well as broadband and Wi-Fi infrastructure
  • Keep to a timely fashion to maintain customer expectations
  • Troubleshoot when on site to quickly identify and resolve the issue whilst always keeping the end users and customers in the know
  • Install Simens Unify and NEC on prem systems, reporting back to management on progress of the job as well as informing customers of any blockers
  • Always maintaining a high level of quality in the work undertaken, keeping coms cabinets clean and managed, trunking cables and cleaning up old providers messes to go above and beyond for customers
  • Contacting end users directly to keep them informed of timings and any issues that may occur

Project Engineer Apprentice

SMR Automotive
Cosham
09.2018 - 03.2019
  • Maintain a high level of accuracy when writing project reports, help the development process of the project from inception to completion by way of organising all teams to work as a single unit
  • Keep all teams up to date on key project developments as well as maintain timeframes respective of each stage
  • Report directly to project manager with updates and process documents
  • Analyse product failures throughout development process to provide end customer with accurate information

Education

BTEC Level 3 - Engineering

South Downs College
09.2011 - 09.2013

GCSEs -

Oaklands Catholic Secondary School

Skills

  • Siemens/ Unify Openscape business PBX
  • ELG Ipecs Cloud PBX
  • ELG Ipecs UCP100/ EMG80 PBX
  • Gamma Horizon Cloud PBX
  • Wildix Certified
  • NEC SV on premises/ Cloud Certified
  • IT fundamentals
  • Sip School SSVVP

Certification

  • ELG IPECS UCP100/ EMG80 - Pass
  • ELG IPECS Cloud - Pass
  • IT Fundamentals - Pass
  • Sip School - SSVVP - Pass
  • Edexcel BTEC Level 3 Subsidiary Diploma - Pass
  • Pearson BTEC Level 3 Diploma in Engineering - Double grade merit pass
  • Level 2 in 2D CAD - Pass
  • Level 2 in CAD/CAM - Pass
  • Edexcel Functional Skills Qualification in Information Technology at Level 2 Pass
  • NCFE Managing Study and Approaches to Learning Level 1

Timeline

2nd Line Telecoms Engineer

Tailor Made Technologies
12.2022 - Current

Service Desk Engineer

SipSynergy
05.2022 - 03.2025

Technical Support Engineer

Mode Solutions
12.2019 - 05.2022

Field Maintenance Engineer

Yo Telecom Ltd
04.2019 - 12.2019

Project Engineer Apprentice

SMR Automotive
09.2018 - 03.2019

BTEC Level 3 - Engineering

South Downs College
09.2011 - 09.2013

GCSEs -

Oaklands Catholic Secondary School

Similar Profiles

CREATE PROFILE
Winston Collins