MITCHELLE ORAWO WAFULA
Flat 7, Hallowell House , Cornwallis Crescent, Portsmouth
Summary
Diligent and dependable professional successful at managing multiple priorities with a positive attitude. Adept at loading and unloading trucks, shipping and receiving orders, picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities. Willing to take on added responsibilities to meet team goals as a warehouse operative.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
PFS-Fareham Distribution Centre
08.2023 - 12.2023
- Picked and packed orders,labeled boxes with accurate order information, destinations and codes to minimize shipping errors.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded packages onto and off of trucks and different areas in the warehouse.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
Customer Service Representative
Call Centre International, CCI Kenya(Garden City Business park)Spirit Airlines
01.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Collaborated with team members to enhance customer service experience and meet deadlines.
Customer Service Representative
Call Centre International, CCI Kenya(Garden City Business park)Shutterfly
10.2021 - 12.2021
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Sales and Marketing Intern
Kenya Post Office Savings Bank
05.2021 - 07.2021
- Shadowed meetings and observed marketing director to grow professional experience.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
Education
Master of Arts - International Relations
University of Portsmouth
Portsmouth, United KingdomBachelor of Arts - International Relations
University of Nairobi
Nairobi, KenyaInstitute of Advanced Technology
Bunyore Girls Highschool
Skills
- Warehouse Operations
- Freight Labeling
- Complex Problem-Solving
- Customer Experience
- Time management
- Sales and Upselling
Timeline
Warehouse Associate
PFS-Fareham Distribution Centre
08.2023 - 12.2023
Customer Service Representative
Call Centre International, CCI Kenya(Garden City Business park)Spirit Airlines
01.2022 - 07.2023
Customer Service Representative
Call Centre International, CCI Kenya(Garden City Business park)Shutterfly
10.2021 - 12.2021
Sales and Marketing Intern
Kenya Post Office Savings Bank
05.2021 - 07.2021
Master of Arts - International Relations
University of Portsmouth
Bachelor of Arts - International Relations
University of Nairobi
Institute of Advanced Technology
Bunyore Girls Highschool
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