Winniefred Aphery
Manchester
Summary
Dedicated and proactive business administration professional with a strong foundation in customer service, communication and teamwork demonstrated across various roles. Skilled in using Microsoft Office application to enhance efficacy and accuracy, with outstanding leadership abilities developed through my supervisory experience. Highly organized with excellent time management and multitasking skills and a proven ability to learn, adapt and thrive in dynamic environments.
Overview
6
6
years of professional experience
Work History
Content Management Developer/Analyst
Dell Technologies
02.2023 - 10.2024
- Managed SharePoint administration, ensuring secure and efficient data handling
- Designed and developed applications using Power BI and Power apps to meet the needs of clients or end users
- Coordinate and analyse the requirements to optimize technical solutions
- Utilized technical expertise to contribute to departmental knowledge and best practices
Project/Program Management with Assistive Technology CoE | Intern
Dell Technologies
02.2022 - 08.2022
- Collaborated with diverse stakeholders, including developers, designers, and end users
- Developed comprehensive project plans that outlining goals, timelines and resources requirements for the development of assistive technology solutions
- Led and coordinating with teams of engineers, designers and professionals in assistive technology developments
- Promoted accessibility and inclusivity in assistive technology solutions
- Conducted research to stay informed on industry trends and integrate findings into project strategies
Customer Service Representative Receptionist
Perfect Reception
09.2021 - 01.2022
- Managed inbound calls, inquiries and customer escalations ensuring seamless communications
- Assisted guests with making reservations, modifications and cancellations, while verifying details
- Stayed updated on hotel policies and participated in training programs to enhance service delivery
- Utilized hotel management software, reservation systems to streamline operations
Sales Assistant All departments
Omniplex Cinema
05.2018 - 08.2021
- Supervised cinema staff, managed escalations, coordinated break schedules and shift planning
- Participated in training programs to improve product knowledge, sales techniques and customer service skills
- Handled cash transactions accurately, adhering to established cash handling procedures
- Provided customers with up-to-date information on movie releases and promotional events
Education
Microsoft Power BI - Visualising &Modelling Data
Reed.co.uk
12.2025
Introduction to Microsoft SQL server -
Reed.co.uk
04.2025
Data Analytics -
Reed.co.uk
04.2025
Payroll Administration -
Lead Academy
04.2025
Sage 50 Payroll Bookkeeping -
Janets
04.2025
Bachelor of Business Administration -
Munster Technological University
12.2022
Essential IT For the Office -
College of Commerce Cork
12.2018
Skills
- Strong written and verbal communication skills
- Microsoft Office proficiency
- Advanced skills in Word
- Excel
- PowerPoint
- Outlook
- Presentations
- Time management
- Skilled in prioritizing tasks
- Meeting deadlines
- Handling multiple responsibilities efficiently
- Customer service excellence
- Proven ability to deliver exceptional service
- Maintain positive client relationships
- Technical IT skills
- Familiarity with data analysis and visualization tools
- Power BI
- Power Apps
- SQL & Development Tools
- Intermediate in SQL Server Management Studio
- Development tools such as SSIS
- SSRS
- SSAS
- Data Analytics & Cybersecurity
- Beginner level skills in Python
- Machine learning
- Tableau
- IT & Cybersecurity
- Payroll & Booking
- Beginner level experience in Payroll systems
- Sage 50
- Problem solving skills
- Analytical thinker
- Structured approach to resolving business challenges
Activities
- Enjoy listening to music for relaxation and meditation.
- Passionate about knitting and maintaining an active lifestyle through gym.
- Love traveling, socializing and spending quality time with friends.
Timeline
Content Management Developer/Analyst
Dell Technologies
02.2023 - 10.2024
Project/Program Management with Assistive Technology CoE | Intern
Dell Technologies
02.2022 - 08.2022
Customer Service Representative Receptionist
Perfect Reception
09.2021 - 01.2022
Sales Assistant All departments
Omniplex Cinema
05.2018 - 08.2021
Introduction to Microsoft SQL server -
Reed.co.uk
Data Analytics -
Reed.co.uk
Payroll Administration -
Lead Academy
Sage 50 Payroll Bookkeeping -
Janets
Bachelor of Business Administration -
Munster Technological University
Essential IT For the Office -
College of Commerce Cork
Microsoft Power BI - Visualising &Modelling Data
Reed.co.uk
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