Winnie Wai Yee Lo

• Executed SLCP five-year strategic plan to foster brand engagement and drive change.
• Developed customer engagement strategies to improve user adoption and retention.
• Utilized CRM systems for tracking customer interactions and maintaining accurate records.
• Analyzed customer feedback to identify trends and guide product development.
• Implemented data-driven strategies for informed decision-making processes.
• Collaborated with cross-functional teams to meet customer growth objectives.
• Reviewed business development resources to ensure alignment with strategic goals.

• Advised on ESG operations, enhancing vendor onboarding and engagement programmes.
• Designed strategic plans to advance assessment programmes for regulatory compliance.
• Streamlined supplier onboarding processes, improving supply chain efficiency.
• Supported CR Report project through planning, timeline development, and milestone tracking.
• Facilitated seamless coordination across functional areas to align project content.
• Prepared and delivered regular project updates, coordinating meeting logistics effectively.
• Organised project documentation and maintained shared folders for team collaboration.
• Collaborated with ESG Reporting, Communications, Design, and Web teams for successful CR report execution.

Strategic Leadership and Impactful Results in Corporate Responsibility:

• Drove the development and execution of a global operational strategy for sustainability and human rights, positively impacting 2000+ suppliers and 1M+ supply chain workers across 40+ countries.
• Aligned PVH's Social and Environmental commitments with forward fashion targets, resulting in expediting new suppliers onboarding process, an increase in ethical sourcing practices and improvement in responsible business practices.

Operational Efficiency Optimization and Risk Mitigation:

• Implemented process improvements and standardized workflows, resulting in a consistent regional approach, increase in operational efficiency and a reduction in risks across regions.

Quality Assurance Excellence and Accountability:

• Led the CR Quality Assurance program, ensuring accountability and integrity in assessments conducted by global auditing partners.
  Managed a team overseeing training initiatives and KPI tracking to maintain high-quality standards.

Stakeholder Engagement and Partnerships:

• Advised cross-functional leadership and external partners on human rights and supply chain risk mitigation, fostering effective collaborations with organizations such as Better Work, Cascale, and SLCP.
• Developed and maintained strategic relationships with business partners to drive social impact initiatives and build sustainable partnerships.

Data Management and System Implementation:

• Led the Vendor Management System (VMS) project, ensuring the efficient implementation and sustainability of data systems to increase transparency and efficiency through reporting and analysis.

Issue Resolution and Continuous Improvement Initiatives:

• Implemented effective engagement programs to enhance suppliers' social and environmental performance, resulting in close to 90 % suppliers meeting or exceeding Social & Environmental standard, built a culture of vendor ownership and continuous improvement.

Diversity, Equity, Inclusion (DEI) and Community Involvement Initiatives:

• Oversee the implementation of the R.I.S.E (Reimagining Industry to Support Equality) program within the supply chain, focusing on promoting gender equity and empowering workers.
• Spearheaded the development and execution of the Recruit Ethically program aimed at migrant workers, ensuring fair and ethical recruitment practices. Collaborated with external partners to drive positive change and enhance worker rights and welfare.
• Championed the Worker Voice program to empower workers and promote a culture of inclusion and engagement. Implemented initiatives to amplify worker voices, leading to improved communication channels and increased worker participation in decision-making processes.
• Collaborated with cross-functional teams to drive DEI initiatives internally and externally, fostering a culture of diversity and inclusivity within the organization and community.

Previous Roles in PVH Corp., Hong Kong (Nov 2003 - Aug 2019):

• Held a series of progressive roles at PVH Corporation over a span of 16 years, including CR Director, Regional Leader, Sustainability Senior Compliance Manager, Sustainability Compliance Manager, Compliance Supervisor, Senior Compliance Officer, and Compliance Officer.
• Demonstrated a steady progression from foundational positions to senior leadership roles, developing expertise in corporate responsibility, sustainability, and vendor engagement.
• Played a key role in contributing to major initiatives that enhanced compliance, operational standards, and sustainability practices across the organization, driving positive change and impact throughout the company.

• Conducted social compliance audits and reporting across East and Southeast Asia.
• Engaged stakeholders through targeted education and training initiatives to enhance compliance awareness.
• Oversaw documentation processes for Country of Origin (COO) audits, ensuring accuracy and completeness.

• Drove sales of leftover fabric through management of B2B website for Electronic Stock Offer.
• Maintained robust relationships with vendors and buyers to ensure seamless transactions.
• Assisted senior management in formulating and executing comprehensive sales strategies.

• Prepared quotations and designed promotional materials, enhancing service visibility.
• Coordinated cross-departmental efforts to ensure seamless sales and marketing operations.
• Conducted sales forecasts and progress reports to inform strategic decisions.