WINNIE NGARUIYA

Greeted and welcomed guests onboard,creating positive and welcoming first impression.

maintained clean and organised space to comply with hygiene and health regulations.

created memorable guest experiences through attentive,responsive service.acknowledging birthdays and anniversaries.

assisting the chef to serve the meals to our guests.

presenting our guests with wine pairings for every meal and giving them information about the wines.

cleaning of the cabins and turndown services as well.

working in a range of luxury rental properties:

providing daily housekeeping and turn down services,laundry services and working alongside chefs to serve formal and informal meals.Adapting service style to suit the clients ranging from family friendly multi generational stays,requiring some childcare to entertaining corporate groups and assisting with running of structured events.

Seasonal working as a private house keeper for a 6 bedroom house when guests are in residence.A mixture of housekeeping and service,working alone and within a team to ensure the property was immaculate and the experience seamless.

Achieved cleaning requirements within allotted timeframes.

Cleaned kitchens,bathrooms and bedrooms thoroughly to service level agreements.

Replaced sheets,duvets and pillowcases daily,maintaining spotless presentation standards.

Vacuumed,mopped and polished floors to achieve high-quality finishes.

Resolved complaints calmly and professionally to achieve positive customer outcomes.

Completed accurate end-of-day financial routines for cash and card transactions.

Recruited and trained new employees,offering ongoing support and guidance to maintain first-class customer service.

interacted positively with customers,effectively promoting restaurant facilities and services.

Coordinated front of house and back of house staff ahead of events for smooth execution to maximise guest satisfaction.

Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.

Assisting in all aspects of personal care,retaining comfort and dignity.

Helped individuals with day-to-day activities while consistently encouraging independence and self belief.

Kept patient environments clean and neat following optimum hygiene standards.

Delivered personal care focused on individual needs,preserving patient dignity and self-esteem.

Observing patient condition and behaviour closely,reporting changes or concerns promptly.

Maintained Confidentiality and compliance standards and also keeping up with my training.

Successfully positioned,lifted and moved patients from bed into wheelchairs,applying safe handling techniques.

Followed health and hygiene standards when handling food and cleaning the restaurant.

Prepared tables for guests and reset tables between customers.

Served meals and drinks with professionalism and skill,maintaining high presentation and quality standards.

Maintained excellent level of service in busy and demanding restaurant envionment.

Warmly greeted guests upon arrival to create welcoming atmosphere.

Regularly communicated with kitchen and bar staff to maintain smooth front of house operations,minimising potential service delays.