Wing Yiu Wong
Wythenshawe,Manchester
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Organised and dependable server with 10 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
10
10
years of professional experience
Work History
Server
Radisson Blu Hotel
Manchester
2022.09 - Current
- Advised on food and drink choices based on customer preferences.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Retained food and drink menu knowledge to offer helpful customer guidance.
- Cleaned and set tables quickly to minimise time between reservations.
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
- Polished glasses and cutlery to pristine standards.
- Kept tables clear of used crockery, glassware and cutlery.
- Prepared tables for guests and reset tables between customers.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Consistently arrived at work on time and ready to start immediately.
- Carried out day-to-day duties accurately and efficiently.
Waitress assistant
Cafe Habitu
Hong Kong
2013.09 - 2014.08
- Prepared tables for guests and reset tables between customers.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Verified completed orders and served guests at tables.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Part time waitress
Simplylife Bakery Cafe
Hong Kong , Hong Kong
2013.04 - 2013.12
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Waitress assistant
Island seafood & oyster Bar
Hong Kong , Hong Kong
2006.06 - 2009.08
- Advised customers on wine and beverage pairings with selected food items.
- Prepared tables for guests and reset tables between customers.
- Attended to customer's needs proactively for first-class waiting service.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Greeted customers, presented menus and shared information about available special items.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Waitress
Miramar Hotel & Investment Company Limited
Hong Kong , Hong Kong
2005.09 - 2006.06
- Advised on food and drink choices based on customer preferences.
- Polished glasses and cutlery to pristine standards.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Attended to customer's needs proactively for first-class waiting service.
Education
Diploma of Higher Education - Hospitality and Tourism Management
Caritas Institute for Further & Adult Education
Hong Kong 09/2004 - 07/2005
Certificate of Higher Education - Hotel Business
Caritas Institute for Further &Adult Education
Hong Kong 09/2003 - 07/2004
Foundation Certificates - General Studies
Open University Hong Kong
Hong Kong 09/2002 - 07/2003
Skills
- Point Of Sale system operation
- Table setting
- Food preparation
- Cleaning requirements
- Dining customer service
- Supply stocking
- Order taking
- Effective customer upselling
- Payment processing
Timeline
Server
Radisson Blu Hotel
2022.09 - Current
Waitress assistant
Cafe Habitu
2013.09 - 2014.08
Part time waitress
Simplylife Bakery Cafe
2013.04 - 2013.12
Waitress assistant
Island seafood & oyster Bar
2006.06 - 2009.08
Waitress
Miramar Hotel & Investment Company Limited
2005.09 - 2006.06
Diploma of Higher Education - Hospitality and Tourism Management
Caritas Institute for Further & Adult Education
09/2004 - 07/2005
Certificate of Higher Education - Hotel Business
Caritas Institute for Further &Adult Education
09/2003 - 07/2004
Foundation Certificates - General Studies
Open University Hong Kong
09/2002 - 07/2003
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