Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Barista

Wing Yan Yeung

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

24
24
years of professional experience
3
3
Certifications

Work History

Barista

Cafe Bar
Coffee Shop, Hong Kong
08.2020 - 08.2021
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Sales Executive and Coordinator

Concept Shop
Japanese Street Fashion Online Store, Hong Kong
04.2017 - 08.2021
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Created effective marketing and trade show material to educate and engage prospective clients in product offerings.

Human Resources Manager

Ming Lee Foundation Co. Ltd
Construction Company, Hong Kong
07.2015 - 10.2016
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Motivated employees through special events and incentive programs.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Retail Sales Representative

A Bathing Ape (i.t apparels Limited)
Japanese Fashion Brand, Tokyo Japan
04.2012 - 03.2015
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Generated brand awareness and positive product impressions to increase sales.
  • Used POS system to process sales, returns, online orders and gift card activations.

Assistant Distribution Manager

Great Expect Development Ltd
Newspaper Distributor, Hong Kong
08.2000 - 01.2011
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Assistant Human Resources Officer

Ad Mart
eCommerce Store, Hong Kong
06.1999 - 07.2000
  • Entered information for 3,000 employees into payroll systems.
  • Filed employee paperwork in compliance with state and federal regulations.
  • Recruited top talent to maximize profitability.

Secretary

Morning Star Travel Service Ltd
Travel Agent, Hong Kong
08.1997 - 03.1999
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Handled daily scheduling tasks and provided administrative support for entire department.

Education

Diploma of Higher Education - International Language & Commence - Japanese- Chinese Interpretation and Translation

Tokyo International Business Colleague
Tokyo, Japan

HKCEE -

St. Benedict's English Tutorial School
Hong Kong

Skills

    Fluency in English, Japanese, Mandarin and Cantonese

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Certification

Certificate of Completion of City & Guilds Assured International Barista Course (Assured by The City And Guilds of London Institute)

Additional Information

Volunteer of Queen Elizabeth Olympic Park, London since 2023

Timeline

Barista

Cafe Bar
08.2020 - 08.2021

Certificate of Completion of City & Guilds Assured International Barista Course (Assured by The City And Guilds of London Institute)

12-2019

Sales Executive and Coordinator

Concept Shop
04.2017 - 08.2021

Human Resources Manager

Ming Lee Foundation Co. Ltd
07.2015 - 10.2016

Certificate of Completion of Comprehensive itinerary Management Training (Assured by International Tour Assistance Co Ltd)

02-2015

Certificate of Japanese-Language Proficiency Test N1 Level (Assured by Japan Educational Exchanges and Services and the Japan Foundation)

01-2013

Retail Sales Representative

A Bathing Ape (i.t apparels Limited)
04.2012 - 03.2015

Assistant Distribution Manager

Great Expect Development Ltd
08.2000 - 01.2011

Assistant Human Resources Officer

Ad Mart
06.1999 - 07.2000

Secretary

Morning Star Travel Service Ltd
08.1997 - 03.1999

Diploma of Higher Education - International Language & Commence - Japanese- Chinese Interpretation and Translation

Tokyo International Business Colleague

HKCEE -

St. Benedict's English Tutorial School

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Wing Yan Yeung