Wing Yan Yeung
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
3
3
Certifications
Work History
Barista
Cafe Bar
Coffee Shop, Hong Kong
08.2020 - 08.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Recommended products based on solid understanding of individual customer needs and preferences.
Sales Executive and Coordinator
Concept Shop
Japanese Street Fashion Online Store, Hong Kong
04.2017 - 08.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Created effective marketing and trade show material to educate and engage prospective clients in product offerings.
Human Resources Manager
Ming Lee Foundation Co. Ltd
Construction Company, Hong Kong
07.2015 - 10.2016
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events and incentive programs.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Retail Sales Representative
A Bathing Ape (i.t apparels Limited)
Japanese Fashion Brand, Tokyo Japan
04.2012 - 03.2015
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Generated brand awareness and positive product impressions to increase sales.
- Used POS system to process sales, returns, online orders and gift card activations.
Assistant Distribution Manager
Great Expect Development Ltd
Newspaper Distributor, Hong Kong
08.2000 - 01.2011
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assistant Human Resources Officer
Ad Mart
eCommerce Store, Hong Kong
06.1999 - 07.2000
- Entered information for 3,000 employees into payroll systems.
- Filed employee paperwork in compliance with state and federal regulations.
- Recruited top talent to maximize profitability.
Secretary
Morning Star Travel Service Ltd
Travel Agent, Hong Kong
08.1997 - 03.1999
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
Education
Diploma of Higher Education - International Language & Commence - Japanese- Chinese Interpretation and Translation
Tokyo International Business Colleague
Tokyo, JapanHKCEE -
St. Benedict's English Tutorial School
Hong KongSkills
Fluency in English, Japanese, Mandarin and Cantonese
Japanese to English and Chinese translation
Exemplary communication skills
Business administration
Staff supervision
Employee scheduling
Travel administration
Customer Relations
Sales expertise
Operational Support
Filing and data archiving
Proficient in MS Office
Certification
Certificate of Completion of City & Guilds Assured International Barista Course (Assured by The City And Guilds of London Institute)
Additional Information
Volunteer of Queen Elizabeth Olympic Park, London since 2023
Timeline
Barista
Cafe Bar
08.2020 - 08.2021
Certificate of Completion of City & Guilds Assured International Barista Course (Assured by The City And Guilds of London Institute)
12-2019
Sales Executive and Coordinator
Concept Shop
04.2017 - 08.2021
Human Resources Manager
Ming Lee Foundation Co. Ltd
07.2015 - 10.2016
Certificate of Completion of Comprehensive itinerary Management Training (Assured by International Tour Assistance Co Ltd)
02-2015
Certificate of Japanese-Language Proficiency Test N1 Level (Assured by Japan Educational Exchanges and Services and the Japan Foundation)
01-2013
Retail Sales Representative
A Bathing Ape (i.t apparels Limited)
04.2012 - 03.2015
Assistant Distribution Manager
Great Expect Development Ltd
08.2000 - 01.2011
Assistant Human Resources Officer
Ad Mart
06.1999 - 07.2000
Secretary
Morning Star Travel Service Ltd
08.1997 - 03.1999
Diploma of Higher Education - International Language & Commence - Japanese- Chinese Interpretation and Translation
Tokyo International Business Colleague
HKCEE -
St. Benedict's English Tutorial School