Wing Tung Chan
Nottingham,Nottinghamshire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Video editor
SHLondon
London
2020.12 - Current
- Mixed imagery and pre-recorded sounds to build effects for productions.
- Transferred files between recording, storage and editing devices for use or editing.
- Edited and uploaded footage to digital environments, websites and social media platforms.
- Created graphics using Adobe Premiere Pro to enhance videos.
Administrator
812 Laundry
Hong Kong
2019.10 - 2020.08
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Receptionist
Yogafitness
Hong Kong
2018.08 - 2019.10
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Delivered front of house duties with warm and professional manner.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
Customer Service
MSL Nutritional Diet Centre Co.Ltd
Hong Kong
2016.03 - 2018.06
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
Business administrator
Hutchison Global Communications Limited
Hong Kong
2014.02 - 2016.01
- Assisted with collecting statistics, data and other management information.
- Organised meetings, took meeting minutes and completed follow-up actions.
- Built and maintained strong working relationships with colleagues.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Updated business support policies and procedures to reflect regulatory changes.
Barista
Starbucks
Hong Kong
2013.08 - 2014.01
- Studied and re-designed processes to improve quality of coffee and cafe products.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
Customer Service
LQP ASIA LIMITED
Hong Kong
2011.11 - 2013.06
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
Receptionist
SUNSHINE CITY PROPERTY MANAGEMENT LIMITED
Hong Kong
2010.03 - 2011.08
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
Education
GCSEs -
Lui Cheung Kwong Lutherean Collenge
Hong Kong 09/2007 - 06/2009
NLSI Peace Evengelical Secondary School
Hong Kong 09/2003 - 06/2007
Skills
- Digital marketing
- Invoicing
- Outstanding customer service
- General office administration
- Administrative procedures
- Cash handling
- Customer Service
- Payment Processing
- Problem-solving
- Stock management
- POS Systems
- Data Entry
- Microsoft Office Suite
- Document organisation and duplication
- Attention to Detail
- Adobe Premiere Pro
Affiliations
- Yoga
Certification
- 200 hours yoga teacher training course
- Elementary bodybuilding & fitness training course
- Level 1 sport climbing training course
Languages
English
Upper intermediate
Chinese (Cantonese)
Fluent
Chinese (Mandarin)
Upper intermediate
Timeline
Video editor
SHLondon
2020.12 - Current
Administrator
812 Laundry
2019.10 - 2020.08
Receptionist
Yogafitness
2018.08 - 2019.10
Customer Service
MSL Nutritional Diet Centre Co.Ltd
2016.03 - 2018.06
Business administrator
Hutchison Global Communications Limited
2014.02 - 2016.01
Barista
Starbucks
2013.08 - 2014.01
Customer Service
LQP ASIA LIMITED
2011.11 - 2013.06
Receptionist
SUNSHINE CITY PROPERTY MANAGEMENT LIMITED
2010.03 - 2011.08
GCSEs -
Lui Cheung Kwong Lutherean Collenge
09/2007 - 06/2009
NLSI Peace Evengelical Secondary School
09/2003 - 06/2007