Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Wing Tung Chan

Nottingham,Nottinghamshire

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Video editor

SHLondon
London
12.2020 - Current
  • Mixed imagery and pre-recorded sounds to build effects for productions.
  • Transferred files between recording, storage and editing devices for use or editing.
  • Edited and uploaded footage to digital environments, websites and social media platforms.
  • Created graphics using Adobe Premiere Pro to enhance videos.

Administrator

812 Laundry
Hong Kong
10.2019 - 08.2020
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Oversaw database to maintain updated records and accuracy.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.

Receptionist

Yogafitness
Hong Kong
08.2018 - 10.2019
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Delivered front of house duties with warm and professional manner.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.

Customer Service

MSL Nutritional Diet Centre Co.Ltd
Hong Kong
03.2016 - 06.2018
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Business administrator

Hutchison Global Communications Limited
Hong Kong
02.2014 - 01.2016
  • Assisted with collecting statistics, data and other management information.
  • Organised meetings, took meeting minutes and completed follow-up actions.
  • Built and maintained strong working relationships with colleagues.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Updated business support policies and procedures to reflect regulatory changes.

Barista

Starbucks
Hong Kong
08.2013 - 01.2014
  • Studied and re-designed processes to improve quality of coffee and cafe products.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.

Customer Service

LQP ASIA LIMITED
Hong Kong
11.2011 - 06.2013
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Recorded and processed customer data accurately.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Receptionist

SUNSHINE CITY PROPERTY MANAGEMENT LIMITED
Hong Kong
03.2010 - 08.2011
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.

Education

GCSEs -

Lui Cheung Kwong Lutherean Collenge
Hong Kong
09/2007 - 06/2009

NLSI Peace Evengelical Secondary School
Hong Kong
09/2003 - 06/2007

Skills

  • Digital marketing
  • Invoicing
  • Outstanding customer service
  • General office administration
  • Administrative procedures
  • Cash handling
  • Customer Service
  • Payment Processing
  • Problem-solving
  • Stock management
  • POS Systems
  • Data Entry
  • Microsoft Office Suite
  • Document organisation and duplication
  • Attention to Detail
  • Adobe Premiere Pro

Affiliations

  • Yoga

Certification

  • 200 hours yoga teacher training course
  • Elementary bodybuilding & fitness training course
  • Level 1 sport climbing training course

Languages

English
Upper intermediate
Chinese (Cantonese)
Fluent
Chinese (Mandarin)
Upper intermediate

Timeline

Video editor

SHLondon
12.2020 - Current

Administrator

812 Laundry
10.2019 - 08.2020

Receptionist

Yogafitness
08.2018 - 10.2019

Customer Service

MSL Nutritional Diet Centre Co.Ltd
03.2016 - 06.2018

Business administrator

Hutchison Global Communications Limited
02.2014 - 01.2016

Barista

Starbucks
08.2013 - 01.2014

Customer Service

LQP ASIA LIMITED
11.2011 - 06.2013

Receptionist

SUNSHINE CITY PROPERTY MANAGEMENT LIMITED
03.2010 - 08.2011

GCSEs -

Lui Cheung Kwong Lutherean Collenge
09/2007 - 06/2009

NLSI Peace Evengelical Secondary School
09/2003 - 06/2007

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Wing Tung Chan