Wing fat eric Chan
Hong kong,Hong kong
Overview
3
3
years of post-secondary education
29
29
years of professional experience
Work History
Computer Operator
Icac
Hong kong, North point
12.2010 - 12.2025
- Kept computer systems in excellent working order by performing preventative maintenance.
- Set up and installed computer hardware, software and user accounts for staff.
- Generated reports for infrastructure monitoring, upgrade and management activities.
- Improved devices' performance by updating computers with patches or new applications.
- Clarified customer issues and resolved system failures according to established standards.
- Completed frequent checks on user logins, file permissions and other data.
- Monitored and controlled computer and electronic data processing equipment.
- Provided excellent client service by addressing and resolving user requests and problems.
- Executed daily data backup procedures, safeguarding critical information against potential loss.
- Provided technical support to staff, resolving issues to ensure uninterrupted workflow.
- Trained new employees on computer system usage, promoting adherence to best practices and company policies.
- Operated different computerised machines to produce digital content and save information.
- Tracked and documented incidents in system logs, providing detailed reports for further investigation.
- Maximised network performance with updated computers, keeping software and applications current with patches.
- Assisted in the development of operational procedures and documentation, improving team efficiency and knowledge sharing.
- Managed the installation and configuration of workstation hardware and software, tailoring setups to specific job roles.
- Guided inexperienced team members on defined procedures and supervised individual support work.
- Scheduled and monitored batch processing jobs, ensuring timely completion of critical tasks.
- Facilitated smooth operation of computer systems through regular maintenance and troubleshooting activities.
- Monitored system performance, diagnosing software and hardware issues to maintain optimal operations.
- Processed and organised large datasets, ensuring accuracy and readiness for analysis.
- Inspected computers and verified functionality by testing component parts.
- Created and updated internal tickets to document monitoring and recovery steps.
- Managed user access control and security settings, enhancing system protection against unauthorised access.
- Conducted routine checks on IT equipment, arranging repairs or upgrades as necessary to avoid downtime.
- Serviced computers and removed viruses, bugs and vulnerabilities, improving device and network security.
- Operated mainframe computers, performing tasks such as job execution and monitoring system consoles.
- Reviewed and updated disaster recovery plans, preparing for potential system failures to minimise impact on operations.
- Checked servers, investigated problems and escalated concerns for resolution.
- Collaborated on IT projects, contributing to planning, execution, and review phases for successful outcomes.
- Highlighted recurring errors with designated teams for solution development to prevent recurrence.
- Implemented corrective measures to address emerging issues, minimising customer impact.
- Controlled inventory of IT assets, ensuring adequate supplies while optimising resource allocation.
- Analysed system performance reports, identifying trends and recommending enhancements for improved functionality.
- Closely monitored error and stoppage messages, determining causes and applying fixes.
- Oversaw the decommissioning of outdated equipment, securely erasing data and recycling components in compliance with environmental standards.
- Tested and analysed elements of networks and data center facilities to isolate issues.
- Coordinated with IT department to implement system updates and patches, minimising security vulnerabilities.
- Maintained service levels for data and voice infrastructure, exceeding set SLA and KPI metrics.
- Liaised with software developers to report bugs and suggest improvements for system efficiency.
Technical Officer
HkEX
Hong kong, Central
08.1996 - 09.2000
- Managed maintenance schedule by coordinating work, delegating tasks and organising priorities.
- Reported regularly on project data and kept leadership informed of progress.
- Provided technical support and guidance to staff, improving team productivity and reducing system downtime.
- Reviewed and updated technical policies to comply with industry regulations and standards, mitigating legal risks.
- Addressed queries and provided technical support and advice for employees and customers requiring assistance.
Education
Bachelor of Business Administration -
University of south australia
Hong kong, Hong kong 12.1998 - 12.2001
Timeline
Computer Operator
Icac
12.2010 - 12.2025
Bachelor of Business Administration -
University of south australia
12.1998 - 12.2001
Technical Officer
HkEX
08.1996 - 09.2000