Wing Chun Alexander Chow
Preston,LAN
Summary
10 Years + strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance. Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Adept at leading employees and encouraging maximum growth. Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality. Demonstrated Chief Operations Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Results-driven and technically-savvy Operations Director with a progressive career in manufacturing, production and fabrication. Proven track record of turning around under-performing units by delivering continuous process improvements to drive quality and efficiency. Motivating and respectful leader known for building and managing loyal, high-performance teams. Offering excellent communication, interpersonal and decision-making skills. Thriving in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chief Operating Officer, Director, Co-Founder
MOOPS Tech Ltd
01.2023 - Current
- Direct reporting in the Board, CEO and CSO and discuss about visions, strategies and implementation progress and updates
- Formulate, draft proposals of solutions among consulting, outsourcing and SASS technology assisting enterprise building functions from 0 to 1
- Building business partnerships, third parties and relationships for constructing a better internal ecosystem.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
Operations Director
Bull.B Technology Limited
10.2023 - 04.2024
- Developed strategic plans for business growth, enabling the company to get license pre-approval from regulatory to submit license application in 6 months.
- Collaborated with executives to develop and execute strategic business plans.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
Senior Associate, Investment Operations
Celsius Network Limited
09.2021 - 11.2022
- Report directly to Global Head of Operations as EMEA primary for developing Middle Office delivery, oversight BAU Operations with timely and budget constraints
- Department serving front office investment teams: Staking, OTC, Leading and Borrowing, Portfolio Management / Coins Transfers instructions
- Restructure to transform from a platform to an exchange/custodian
- Lead of EMEA of 6, co-lead across US and APAC regions in total of 12.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Operations Manager, Banking Finance
Huobi Asset Management (Hong Kong) Limited
04.2021 - 07.2021
- Direct reporting to director of asset management daily and weekly in China on exceptions and incidents over daily fund operations and related issues and regulatory reporting submission
- Closely liaise and discussion with internal parties and vendors to automate and smoothing operational efficiencies and excellence
- Build Crypto Funds Trading and Operating System within 6 months and up to run at the best MVP
- Manage the fund operations team of 6.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Operations Manager, Banking Finance
Huobi Hong Kong Limited
05.2020 - 03.2021
- Regulated Crypto in-house exchange and related ecosystem architect development from scratch
- Recruiter and Lead of customer services, operations and finance team
- Right-hand man to communicate and liaise across internally across Legal/Compliance/Brokers and Third-Party & Partnership Liaison
- Review Product/Project proposals, testing UAT for UX/UI experience.
- Negotiated favorable contracts with vendors that led to substantial cost savings without compromising quality or delivery timelines of essential goodsservices.
- Played a key role in organizational restructuring efforts aimed at improving efficiency levels while maintaining optimal staffing ratios.
- Introduced innovative solutions to enhance transaction security measures, reducing instances of fraud significantly within the organization.
- Fostered strong relationships with external partners, including regulatory agencies, vendors, and other financial institutions.
- Ensured seamless communication between departments, facilitating effective collaboration on projects and initiatives.
- Initiated training programs focused on enhancing skillsets of employees across various departments leading to an overall increase in productivity levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Operations Officer
ITrade Securities Investment Limited
07.2019 - 04.2020
- System transformation from securities trading to fund subscription systems
- Outsource the enhanced system module to Bank of China International and other financial institutions as their fund administration system
- Fund supermarket subscription / redemption daily operations, Lead Fund Launching related issues and liaise with vendors, third parties.
- Directed quality assurance programs to uphold high standards of product excellence while minimizing errors or defects.
- Led strategic planning initiatives for long-term organizational success, aligning goals with overall mission objectives.
- Facilitated regular meetings among department heads to discuss progress towards goals, address challenges, and share best practices.
- Mentored junior team members in best practices for operations management, fostering a culture of professional development.
- Evaluated employee performance regularly using objective metrics aligned closely with the company''s strategic objectives.
- Delivered exceptional results under tight deadlines by effectively prioritizing tasks within a fast-paced environment.
- Implemented and developed operational standards, policies and procedures.
Senior Officer, Financial Institutions
CMB Wing Lung Bank Limited
12.2017 - 03.2019
- Institutional bank-grade equity and bond bank-grade custodian ecosystem and infrastructure setup, including people and BAU Operations hands on oversight
- Lead and negotiate as per department representative for internal walkthroughs among remittance, retail operations divisions to formulate new processes
- RQFII projects for fund operating cooperating with other APAC banks
- Manage a sub-team of 20.
- Drove revenue growth by identifying new market opportunities and developing effective sales strategies to capitalize on them.
- Negotiated contracts with vendors to secure favorable terms, resulting in significant cost savings for the company.
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
- Championed data-driven decision-making processes to optimize results and inform strategic planning efforts.
- Nurtured key partnerships with external stakeholders to facilitate collaboration on projects or initiatives that added value to both organizations.
- Increased team efficiency by streamlining communication and implementing new project management strategies.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Devised and implemented processes and procedures to streamline operations.
Temporary Ops& Admin Support - BSQA
ABN AMRO Bank N.V
12.2016 - 10.2017
- Liaise with Singapore, Malaysia, and HQ for daily global equities operations, derivatives term sheet and contract processing and serve as managing relationship manager requests on client's enquiries
- Main lead on project wind-down business and assist the client's migration to LGT.
- Enhanced project efficiency by collaborating with developers to identify and resolve defects.
- Maximized resource utilization by employing effective test management strategies such as parallel execution or phased rollouts when appropriate.
- Mitigated project risks by proactively identifying potential bottlenecks or roadblocks and proposing viable solutions.
- Incorporated delivery requirements into planning of testing schedules.
General Manager
Supreme China Securities Limited
12.2014 - 06.2016
- Implementing strategic & tactic plans C-levels approved across departments down to different teams
- Perform trade pre-matching, trade verifications and settlements
- Lead the EIPO / IPO events to assist the potential listing firms to launch Hong Kong Stock Exchange
- Review and monitor liquidity, statement exceptions and solve accordingly.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Securities Operations Assistant, GBM & SEC
HSBC Global Banking And Markets
03.2011 - 10.2013
- Corporate actions, and settlement related processing
- SWIFT, Bank wires, Dividend / Script Distribution, CCASS processing
- Operation tasks migration to Malaysia, with process and tuition material providence.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Prepared and delivered operational performance reports to inform management.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Served as corporate liaison for finance, IT, and marketing departments.
Education
Master of Science - Professional Accounting
Open University of Hong Kong
Hong Kong01.2016
MBA - Business Management
University of Warwick, United Kingdom
United Kingdom01.2010
Bachelor of Science - International Business
Brunel University, London, United Kingdom
United 07.2009
Skills
- Organizational Leadership
- Operational Excellence
- Profitability improvement
- Operations Management
- General management and administration
- Organizational Development
- New Business Development
- Performance Optimization
- Budgeting and finance
- Best Practices
- Planning and execution
- Executive Leadership
Accomplishments
- Achieved implementing fund administration initiatives to Bank of China International by introducing house-developing OMS PMS for transformation tasks.
- Achieved AUM 50+m USD with up to running operations by completing regulated operation systems and ecosystem with accuracy and efficiency in 6 months
- Documented and resolved paperless individual and institutional paperless KYC/B and backend screening from paper-led which led to facilitating BD/PM & clients to ease their stress on account openings.
- Achieved developing Bank Institutional Custodian, licensing crypto exchange, licensing (crypto) asset management & transforming several companies internal stakeholders structure across my career path.
Languages
Cantonese
Native language
English
Advanced
C1
Chinese (Cantonese)
Proficient
C2
Chinese (Mandarin)
Advanced
C1
Spanish
Beginner
A1
Availability
Immediate Available
Certification
- Blockchain & Cryptocurrency Certificate, Huobi
- LCCI Level 3, ACCA Bookkeeping
- Licensed Representative of Hong Kong regulatory (HKMA & HKSFC)
Timeline
Operations Director
Bull.B Technology Limited
10.2023 - 04.2024
Chief Operating Officer, Director, Co-Founder
MOOPS Tech Ltd
01.2023 - Current
Senior Associate, Investment Operations
Celsius Network Limited
09.2021 - 11.2022
Operations Manager, Banking Finance
Huobi Asset Management (Hong Kong) Limited
04.2021 - 07.2021
Operations Manager, Banking Finance
Huobi Hong Kong Limited
05.2020 - 03.2021
Senior Operations Officer
ITrade Securities Investment Limited
07.2019 - 04.2020
Senior Officer, Financial Institutions
CMB Wing Lung Bank Limited
12.2017 - 03.2019
Temporary Ops& Admin Support - BSQA
ABN AMRO Bank N.V
12.2016 - 10.2017
General Manager
Supreme China Securities Limited
12.2014 - 06.2016
Securities Operations Assistant, GBM & SEC
HSBC Global Banking And Markets
03.2011 - 10.2013
Master of Science - Professional Accounting
Open University of Hong Kong
MBA - Business Management
University of Warwick, United Kingdom
Bachelor of Science - International Business
Brunel University, London, United Kingdom
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