Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
WILSON OMOREGHA

WILSON OMOREGHA

BRISTOL,UNITED KINGDOM

Summary

I am a dynamic and solution-oriented professional with over 1years of combined experience in customer care and virtual administrative support. I am known for efficiently addressing and resolving customer inquiries while also adeptly managing diverse administrative tasks, from calendar coordination to document management. Proficient in leveraging CRM systems for client interaction and other tools for seamless virtual assistance. Exceptional communication skills, both written and verbal, ensuring a positive and productive interaction with clients, team members, and stakeholders. Detail-oriented and technologically-savvy, consistently delivering quality service and streamlining operational processes. Passionate about fostering lasting client relationships, enhancing team collaboration, and improving organizational efficiency.

Overview

2
2
years of professional experience
11
11
years of post-secondary education

Work history

Virtual Assistant

coynsafe
BRISTOL, United Kingdom
08.2023 - Current
  • Managed up to 100 calls daily with external customers and stakeholders.
  • Attended management meetings, taking notes, drafting and distributing minutes and actioning recommendations as required.
  • Confidently navigated multiple IT software and systems including Opera, power BI,
  • Schedule meetings, appointments, arranging travel and managing papers for meetings.
  • Book travel and accommodations.
  • Manage a contact list.
  • Prepare customer spreadsheets and keep online records.
  • Organize managers' calendars.
  • Perform market research.

Customer Service Representative

Radisson Blu Hotel
BRISTOL, United Kingdom
03.2021 - 08.2023
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Responding to customer emails and online chat.
  • Fulfilling customer requests and providing customer support.
  • Promoting company news.
  • Using computer systems to record conversation details.
  • Updating customer records.

Education

Bachelor of Science - Accounting

Osun State University
Nigeria
01.2007 - 08.2011

A-Levels -

Better College
Nigeria
01.1998 - 05.2004

Skills

  • Active listening and feedback management
  • Patience, conflict resolution and excellent planning and communication skills
  • Ability to function independently with appropriate initiative, creativity and attention to details
  • Excellent planning, natural presentation and sales skills
  • Good public relation and ability to handle customers request, complaint and objections
  • Good Computer knowledge and Proficiency in Microsoft Packages (word, excel, power point), internet (Explorer, Firefox& opera)
  • Goal getter, result oriented and Open mindedness to new innovations and development
  • Ability to work under pressure and to meet up with deadlines

Languages

English
Fluent

Timeline

Virtual Assistant

coynsafe
08.2023 - Current

Customer Service Representative

Radisson Blu Hotel
03.2021 - 08.2023

Bachelor of Science - Accounting

Osun State University
01.2007 - 08.2011

A-Levels -

Better College
01.1998 - 05.2004
WILSON OMOREGHA