Wilson Gurung
Broughton,Buckinghamshire
Summary
Dynamic professional equipped with robust skill set in communication, interpersonal relations, IT proficiency, and numeracy. Demonstrates exceptional influencing and negotiation skills, coupled with strong customer focus. Proven ability to thrive under pressure while maintaining analytical and problem-solving capabilities. Commercial awareness, flexibility, and time management complemented by meticulous attention to detail and leadership capabilities. Committed to leveraging these competencies to achieve strategic career goals in challenging environments.
Overview
24
24
years of professional experience
Work history
Sales consultant
Carphone Warehouse
London
2002.02 - 2010.04
- Engaged customers entering store in friendly manner to support quality service.
- Consulted with customers to understand needs and suggest tailored solutions.
- Maintained top 10 position in monthly sales rankings within region.
- Contacted customers to follow up on purchases while promoting new merchandise and informing about promotions.
- Handled customer service issues promptly and professionally.
- Arranged and displayed store merchandise effectively.
- Made follow-up calls to ensure customer satisfaction and offer additional products and services.
- Communicated with phone service providers regarding technical support and managed customer mobile contracts and warranties.
- Acted as Sony brand ambassador, achieving milestone of 1000 Sony sales in Carphone Warehouse.
Assistant manager
Carphone Warehouse
London, Middlesex
2010.05 - 2020.05
- Coordinated with management on operational issues providing solutions for better efficiency.
- Conducted team meetings on regular basis, promoting open communication within team.
- Managed daily operations to ensure smooth running of shop floor.
- Minimised inventory loss for improved profit margins.
Assistant manager
Three UK
London, middlesex
2021.05 - 2022.05
- Improved customer service by implementing new procedures and protocols.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Streamlined store operations with efficient scheduling.
- Created positive work environment, resulting in higher employee morale.
- Managed daily operations to ensure smooth running of shop floor.
- Delegated tasks to team members efficiently improving overall productivity.
Store manager
Three UK
Aylesbury, Buckinghamshire
2022.06 - Current
- Streamlined operations to maximise efficiency and minimise waste.
- Implemented promotional displays to increase product visibility and sales.
- Coached underperforming employees improving their job performance significantly.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Assisted customers in locating products around shop floor promptly.
Education
GCSEs/A levels -
Kathmandu valley school
Kathmandu, Central Development Region 1996.09 -
Skills
- Communication and interpersonal skills
- IT proficiency and numeracy
- Influencing and negotiation skills
- Customer focus
- Ability to work under pressure
- Analytical and problem-solving skills
- Commercial awareness
- Flexibility
- Time management
- Attention to detail
- Leadership capabilities
LANGUAGES
English
Nepalese
Hindi
Urdu
AWARDS
Top 10 Sony Ambassador 2016
Affiliations
- Gym , Travel , Charity work
Timeline
Store manager
Three UK
2022.06 - Current
Assistant manager
Three UK
2021.05 - 2022.05
Assistant manager
Carphone Warehouse
2010.05 - 2020.05
Sales consultant
Carphone Warehouse
2002.02 - 2010.04
GCSEs/A levels -
Kathmandu valley school
1996.09 -