Wilson Corte-Real
Nottingham,Nottinghamshire
Summary
Motivated Administration Manager offers proactive, flexible support to meet the changing demands of busy office environments. Organised with excellent planning abilities to meet operational deadlines. Logical with good initiative to remain calm and productive under pressure.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Administration manager
Selco
Nottingham
05.2024 - Current
- Carry out duty management and keyholder responsibilities.
- To have full accountability of management on the co-ordination of all Admin systems and processes.
- To data input, compile, and maintain hours worked by the store team using the Core HR, Navision, and D365 Systems.
- To have high levels of security and shrinkage awareness.
- To investigate stock discrepancies and take corrective actions
- Created robust filing systems for improved document management.
- Managed workplace health and safety protocols to ensure a safe environment.
- Administered payroll functions whilst maintaining complete confidentiality of sensitive information.
- Maintained inventory control systems, ensuring adequate stock levels at all times.
- Coordinated staff training sessions to increase proficiency in role-specific tasks.
- Monitored budget spending to prevent overspending or wasted resources.
- Controlled, monitored, and documented administrative processes and procedures.
- Purchased office supplies and maintained reliable supplier relationships.
Trade Sales Assistant
Selco
09.2016 - 05.2024
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled high-pressure situations calmly, keeping store operations seamless during peak hours.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers with product selection for optimal satisfaction.
- Improved customer service by efficiently handling queries and complaints.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Collaborated effectively with team members to meet sales targets.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Demonstrated products effectively leading to increased sales conversions.
- Delivered exceptional after-sales service, encouraging repeat business.
- Built strong relationships with regular customers for repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Bank treasurer
Espirito Santo Bank
08.2009 - 05.2012
- Handled various account transitions like withdrawals, deposits, transfers, etc
- Supervised and trained new employees
- Managed daily cash flow by monitoring the bank's transactions and balances.
- Kept sensitive information such as investments, bank records, and customer data safely stored on [System], in line with confidentiality laws.
- Kept accurate, up-to-date accounting records for reliable financial reference.
- Maintained physical documentation and safeguarded confidential data.
- Documented and facilitated incoming and outgoing funds.
Education
FDA - Business Enterprise
University College Birmingham
01.2014 - 01.2016
Level 2 Award - Leadership and Team Skills
Birmingham Metropolitan College
01.2013 - 01.2014
Skills
- Resource allocation
- Payroll administration
- Technical troubleshooting
- Time management
- Presentation skills
- Advanced excel use
- IT skills
Interests
In my spare time I like to catch up on the recent News to help me educate myself with what's happening in the world, as I like to stay alerts in my surroundings. I take enjoyment in building my knowledge in the world of media and Gaming following the new releases as I appreciate the art and technological aspects.
Languages
Portuguese
Fluent
English
Fluent
Timeline
Administration manager
Selco
05.2024 - Current
Trade Sales Assistant
Selco
09.2016 - 05.2024
FDA - Business Enterprise
University College Birmingham
01.2014 - 01.2016
Level 2 Award - Leadership and Team Skills
Birmingham Metropolitan College
01.2013 - 01.2014
Bank treasurer
Espirito Santo Bank
08.2009 - 05.2012
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