Wilmer Antonio Duran Abreu
LONDON,United Kingdom
Summary
Results-oriented professional with strong leadership and operations management skills, specializing in food safety compliance and inventory control. Demonstrated success in training teams, improving customer service, and executing events effectively. Expertise in building supplier relationships and engaging audiences via social media. Proficient in staff scheduling, problem-solving, multitasking, and Microsoft Office, dedicated to enhancing organizational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Manager (FOH in Function)
Paradise Cove
Battersea, London
01.2025 - 08.2025
- Oversaw all Front of House operations in busy restaurant with capacity for 30 guests.
- Managed daily operations, including customer service and table reservations.
- Coordinated ordering, stock control, and supplier relations to ensure seamless service.
- Directed event management for weddings, birthday celebrations, and private bookings.
- Enhanced social media presence and promotions to boost visibility and increase bookings.
- Ensured exceptional service standards and facilitated communication between FOH and kitchen teams.
- Managed team dynamics by implementing conflict resolution strategies.
Assistant Manager
Mercato Metropolitano
, London
04.2024 - 11.2024
- Oversaw inventory management and bar operations for multiple food vendors.
- Established par levels to optimise ordering and stock control processes.
- Ensured compliance with documentation standards, achieving five-star ratings for most businesses.
- Evaluated suppliers and introduced innovative concepts for bar offerings.
Duty Manager
Pasta Evangelists
, London
11.2023 - 05.2024
- Managed kitchen cleanliness and stock levels, adhering to food safety regulations.
- Facilitated smooth daily operations to avoid out-of-stock situations.
- Supported staff in upholding brand quality and service speed.
- Performed regular checks to comply with EHO and company standards.
Assistant Manager
Chicken Shop
, London
11.2022 - 08.2023
- Oversaw team performance, ensuring compliance with high hygiene and food quality standards.
- Managed stock control and ordering processes while maintaining accurate daily reports.
- Delivered comprehensive staff training to enhance service quality and guest satisfaction.
- Coordinated scheduling for 15-20 staff members, handling all associated paperwork efficiently.
Assistant Manager
Shake Shack (Dark Kitchen)
, London
02.2021 - 11.2023
- Performed full managerial duties in high-volume delivery-only site.
- Managed stock counts, payroll, scheduling, and recruitment for new staff.
- Delivered training programmes to uphold high team performance standards.
- Ensured food quality and order accuracy, minimising complaints and missing items.
- Achieved 98% score on EHO inspection through rigorous compliance with operational standards.
- Optimised workflow efficiency and delivery accuracy in fast-paced dark kitchen environment.
Education
NVQ Level 2 - IT support specialist
Lewshiam college
London 09.2025 -
Skills
- Leadership and operations management
- Food safety compliance
- Inventory control
- Team training and development
- Event coordination
- Customer service excellence
- Supplier relations
- Social media engagement
- Staff scheduling
- Problem solving
- Multi-tasking
- Microsoft Office proficiency
Certification
- Food Safety Level 2 | Health & Safety Level 2 | Fire Marshal & COSHH | DBS Essential |
- First Aid Awareness | Conflict Resolution | Safeguarding | Diversity & Inclusion |
- Disability Awareness | Service That Sells
Languages
English (Fluent – B2)
Spanish (Native)
References
References available upon request.
Timeline
NVQ Level 2 - IT support specialist
Lewshiam college
09.2025 -
Manager (FOH in Function)
Paradise Cove
01.2025 - 08.2025
Assistant Manager
Mercato Metropolitano
04.2024 - 11.2024
Duty Manager
Pasta Evangelists
11.2023 - 05.2024
Assistant Manager
Chicken Shop
11.2022 - 08.2023
Assistant Manager
Shake Shack (Dark Kitchen)
02.2021 - 11.2023