Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Willow Kaine

St Albans

Summary

A fresh and energetic candidate offering proven resourcefulness and experience in Customer Service, Real Estate and Hospitality. A dedicated team member offering expertise in communication skills, problem solving and organization.

Overview

6
6
years of professional experience

Work History

Sales Administrator and Customer Service

Place Estate Agents
05.2023 - 02.2024
  • Prepare and maintain sales documents, contracts, and proposals
  • Ensure compliance with company policies and legal requirements
  • Provide administrative support to multiple sales teams, including preparing presentations and sales materials
  • Manage multiple tasks and priorities in a fast-paced environment
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.

Field Agent

Place Estate Agents
05.2022 - 05.2023
  • Identify maintenance and repair needs and report them to the property manager
  • Conduct regular routine inspections to assess the condition of buildings, landscaping, and amenities for a large portfolio
  • Serve as a point of contact for tenant inquiries
  • Meet landlords, tenants and tradespeople
  • Prepare entry packs for in-going tenants
  • Complete and process exit reports for out-going tenants

Sandwich Artist and Supervisor

Subway
08.2020 - 05.2022
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Worked closely with manager undertaking various managerial duties such as banking, taking calls and organizing shifts.
  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.

Home Tutoring Tutor

Self-employed
04.2020 - 05.2020
  • Helping primary aged children whilst doing continuous learning at home.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Retail Assistant

Williams The Shoeman
01.2018 - 11.2019
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Responsible Service of Alcohol

CTA Training Specialist
QLD, Australia
01.2024

Certificate 4 in Real Estate Practices

Complete Property Training
06.2023

Grade 10 - 12 -

St Mary’s Catholic College
Woree, QLD
2019

Grade 7 - 9 -

St Patrick’s Catholic College
TAS, Australia
2016

Skills

  • Self-motivated professional
  • Collaboration
  • Flexible & Adaptable
  • Customer Service
  • Good listening skills
  • Teambuilding
  • Decision Making
  • Adaptability

Additional Information

References

  • Shannon Waterhouse - Team Leader at Place Property Management
  • 0436 627 548, shannonwaterhouse@eplace.com.au


  • Neril Garcia - Current Manager at Subway
  • 0426 638 919, nerilg14@gmail.com

Timeline

Sales Administrator and Customer Service

Place Estate Agents
05.2023 - 02.2024

Field Agent

Place Estate Agents
05.2022 - 05.2023

Sandwich Artist and Supervisor

Subway
08.2020 - 05.2022

Home Tutoring Tutor

Self-employed
04.2020 - 05.2020

Retail Assistant

Williams The Shoeman
01.2018 - 11.2019

Responsible Service of Alcohol

CTA Training Specialist

Certificate 4 in Real Estate Practices

Complete Property Training

Grade 10 - 12 -

St Mary’s Catholic College

Grade 7 - 9 -

St Patrick’s Catholic College

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Willow Kaine