Willow-Grace Morgan
Houghton Regis,Central Bedfordshire
Summary
Professional with expertise in customer service and communication, showcasing strong organizational skills. Demonstrates proficiency in time management and multitasking, leading to efficient task completion. Effective in team collaboration and problem-solving, with a solid background in IT and administration. Passionate about sustainability initiatives, aiming to support efforts in reducing scope 3 emissions.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Dental receptionist
Obex Dental
DUNSTABLE, Central Bedfordshire
02.2025 - Current
- Facilitated efficient payment processes, ensuring seamless patient transactions.
- Collaborated with dental team to optimise daily operations and service delivery.
- Utilised dental software for accurate records management.
- Managed phone communications to improve interactions with patients and providers.
- Oversaw reception sales, including distribution and ordering management.
Dental Receptionist and Sedation Administrator
Essex Family Dental
Romford
08.2024 - 02.2025
- Cultivated a welcoming clinic atmosphere, significantly reducing dental anxiety for new patients.
- Utilised dental software to ensure accuracy in patient record maintenance.
- Streamlined referral procedures by processing medical forms for correct information.
- Facilitated sales of dental health education materials to boost practice revenue.
Education
NVQ Level 2 - First Aid at Work
Professional Qualification
NVQ Level 2 - Certificate in Understanding Environmental Sustainability
Professional Qualification
A-Levels - English Literature (B), Geography (C)
Harlington Upper School
GCSEs - Combined Science, Mathematics, Spanish, English Literature, English Language, Music, Geography- 4-8
Cedars Upper School
Skills
- Customer service and communication
- Organizational skills
- Time management and multitasking
- Team collaboration
- Problem solving
- IT and administrative proficiency
Affiliations
- Pianist
Languages
English
Native
Certification
Driving License: In progress
Volunteering
During the COVID-19 pandemic, I volunteered with the charity One Houghton and One Bedfordshire, providing essential support to vulnerable individuals and those in need within the community.
References
References available upon request.
Timeline
Dental receptionist
Obex Dental
02.2025 - Current
Dental Receptionist and Sedation Administrator
Essex Family Dental
08.2024 - 02.2025
NVQ Level 2 - First Aid at Work
Professional Qualification
NVQ Level 2 - Certificate in Understanding Environmental Sustainability
Professional Qualification
A-Levels - English Literature (B), Geography (C)
Harlington Upper School
GCSEs - Combined Science, Mathematics, Spanish, English Literature, English Language, Music, Geography- 4-8
Cedars Upper School
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