Willow Booth

Primary contact and escalation for senior client relationships, overseeing 26 clients.

Primary contact for implementation and onboarding of new clients including liaising with my dedicated commercial manager for new contracts and client setup.

Provided monthly and weekly sales reports, working collaboratively with clients to ensure full understanding of the data and it's functionality.

Managing stock levels and demand by using accurate forecasting to ensure optimal sales fulfilment and opportunity. This included full order management, processing and specific allocation of stock.

Successfully indentified and actioned opportunities of growth within the business and my clients to aid in their development and success.

Worked consistently with clients to aid in promotional work supporting sales growth alongside implementing new products and customers.

Encouraged and maintained a collaborative work environment, working cross functionally to develop business knowledge as well as nurturing a strong team relationship.

Oversaw and managed the planning, performing and reporting of objectives, setting relevant targets and goals and making sure the requirements were met.

Implemented multiple commercial reports to support my commercial manager.

Supported my dedicated commercial manager with contract renewals and amendments.

Managed day to day communication with clients ensuring the operation was to the clients satisfaction.

Streamlined order management processes, improving stock control and inventory levels.

Achieved targets with attention to detail and time management skills.

Escalation point for clients and the team in the absence of the supervisor.

Efficiently managed resources to ensure timely delivery of stock.

Regular feedback to supervisors regarding the efficiency of the account running and aided with implementing any necessary improvements.

Rota Management

Successfully learnt all 'desks' within the pre-despatch team, including each individual client specifications. Creating a strong relationship with each client as well as meaning I was able to support the whole team due to my knowledge base.

Focused on the day to day running of my dedicated accounts - managing stock levels, quality control, order management and daily reporting.

Managed high volume of client communication, ensuring swift resolution of enquiries.

Monitored client feedback, implementing improvements where necessary.

Built strong client relations through consistent communication and support.

Oversaw budgeting and financial planning, maintaining profit margins.

Monitored stock levels regularly ensuring minimal waste and reducing over-ordering incidents.

Improved sales with innovative promotional strategies.

Worked closely with current suppliers as well as looking for other suppliers that would fit our business model through networking.

Ensure compliance to health and safety regulations.