Willow Booth

• Managing close relationships with key clients, first point of contact for client escalation
• Used reporting systems to monitor and analyse client performance
• Managed client KPI's
• Managed stock levels, order fulfilment and management following any specific allocation from the client to ensure optimal stock control
• Worked with clients to aid in promotional work and support sale growth alongside implementing new products and customers.
• Focused on continuous improvement within the team and department to ensure maximum efficiency
• Consistently focused on growing my commercial acumen - collaborating with the dedicated commercial manager
• Encouraged interdepartmental collaboration within the chilled network
• Assisted in the recruitment process for hiring quality staff members.
• Implemented company policies effectively, maintained high standards of service delivery.
• Managed daily operations to increase productivity.

My goal as customer services supervisor was to support the new departmental restructure taking place at the time of my move. I was asked to pull from my experience and knowledge within the business to support the nights team to enhance team efficiency and knowledge.

Due to the restructure I was requested to cross train each member of staff interdepartmentally. The objective set by my managers was to get the team to a place where they could progress and be in a strong enough position for them to be considered for internal promotion. During this time I noticed the team had very little morale and felt they had not been invested in. Working with each team member independently to reach their goals i trained 12 team members within 3 months. By the end of my secondment we had internally promoted 3 members of this team and the remaining team members all had progression plans to reach their own professional objectives.

• Using my experience and skills to develop a team with the goal being to allow for internal progression and promotion
• Enhanced morale with positive leadership tactics and fostering a positive work environment as well as independently investing in each team member.
• Improving the efficiency and functionality of the team resulting in better working relationships across multiple departments.
• Liaising with import/export teams to manage stock into ROI
• Rota Management
• Monitoring inventory levels and order management
• Addressed complaints promptly and professionally, enhancing customer relationship.

• Achieved targets with attention to detail and time management skills.
• Ensured timely delivery of orders by efficient management of resources.
• Streamlined order management process, improving stock control and inventory levels.
• Interdepartmental collaberation
• Escalation point for clients in the absence of a supervisor
• Managed communication with clients ensuring the day to day running of the account was to their satisfaction
• Supported the supervisors with their daily tasks such as reporting
• Fedback to the supervisors regarding the efficiency of the account running and aided them with improving the day to day running of the account

• Built strong client relationships through consistent communication and support.
• Monitored client feedback, implementing improvements where necessary.
• Maintained customer satisfaction by promptly addressing queries and issues.
• Managed high volume of client communication, ensuring swift resolution of enquiries.
• Maintained stock and order management
• Focused on the day to day running of my dedicated accounts - managing stock levels, quality control, order management and reporting

• Worked closely with our suppliers, strengthening relationships through negotiation techniques
• Oversaw budgeting and financial planning maintaining profit margins
• Networked with other local businesses to enhance working relationships
• Monitored stock levels regularly; minimised waste and over-ordering incidents.
• Enhanced customer satisfaction by addressing and resolving complaints promptly.
• Improved sales with innovative promotional strategies.
• Reviewed and planned restaurant staffing based on service demands
• Conducted regular inspections for adherence to food hygiene norms and standards.
• Ensured compliance to health and safety regulations for safe dining environment.
• Managed daily operations for smooth restaurant functioning.
• Quickly identified problem situations, skillfully resolving incidents to maintain customer satisfaction