Willow Birchmore
Truro,Cornwall
Summary
Versatile professional with excellent communication skills and a broad background in hospitality and administrative roles. Experienced in handling telephone enquiries and dedicated to providing outstanding customer service tailored to each client’s needs. Certified in Basic First Aid and CPR, with a proven ability to stay adaptable and perform effectively under pressure in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Events Assistant
Truro School
Truro, Cornwall
06.2022 - Current
- Support on-site events team across all areas, often at short notice.
- Set up, stock, and operate event bars; serve customers efficiently and maintain cleanliness before and after events.
- Process cash and card transactions.
- Assist in cafe and mobile catering (including external events): take orders, prepare simple food and drinks, and maintain a clean, organised work space.
- Prepare residential accommodation (boarding houses and Airbnb): make beds, restock facilities, and ensure all rooms and communal areas meet high cleanliness and presentation standards.
Lifeguard/Receptionist
Sir Ben Ainslie Sports Centre Truro School
Truro, Cornwall
11.2020 - 03.2026
- Maintain up-to-date lifesaving skills through regular training
- Provide first aid and respond quickly to emergencies.
- Work flexible hours, including evenings, weekends, and holidays.
- Collaborate with team members to ensure smooth operations during busy periods .
- Monitor swimmers, enforce safety rules, and assist those in distress.
- Set up and maintain safe sports activities and equipment.
- Manage bookings for sports facilities, gym and swimming sessions.
- Prepare rooms for use and maintain clean, organised spaces.
- Handle phone enquires, bookings, and customer interactions professionally.
- Keep accurate visitor logs and membership records.
- Balance tills and process transactions accurately.
Bartender/glass collector
Redruth Rugby Club
Redruth, Cornwall
01.2019 - 06.2022
- Verified customer IDs to ensure legal compliance.
- Managed stock levels to prevent shortages during busy periods.
- Prepared bar for service before opening.
- Processed payments accurately and balanced tills.
- Supported bar staff during peak hours to maintain efficient, clean operations.
- Collected, cleaned, and restocked glassware to keep service running smoothly.
Education
Higher National Diploma - Applied Science in Forensics
Truro College
Truro 09/2020 - 06/2022
GCSEs - GCSES
Penair School
Truro 09/2015 - 07/2020
Skills
- Strong communication and interpersonal skills
- Excellent customer service and client care
- Proficient in administrative tasks and organisation
- Confident handling telephone enquiries with professional etiquette
- Experience using booking and scheduling systems
- Ability to perform effectively under pressure in fast-paced environments
- Flexible and adaptable to different settings and customer needs
- People-focused with a friendly and approachable manner
- Certified in Basic First Aid and CPR
Certification
NPLQ Lifeguarding
First aid
Level 2 safeguarding
Health, Safety and Fire
Affiliations
- Travelling
- Swimming
- Cooking
References
References available upon request.
Timeline
Events Assistant
Truro School
06.2022 - Current
Lifeguard/Receptionist
Sir Ben Ainslie Sports Centre Truro School
11.2020 - 03.2026
Bartender/glass collector
Redruth Rugby Club
01.2019 - 06.2022
Higher National Diploma - Applied Science in Forensics
Truro College
09/2020 - 06/2022
GCSEs - GCSES
Penair School
09/2015 - 07/2020