Willoude (Willow) Fernandez
High Wycombe,Buckinghamshire
Summary
A dedicated professional with expertise in providing constructive feedback and handling complaints with diplomacy and tact. Demonstrates patience under pressure and a strong understanding of cultural sensitivity, ensuring effective communication in diverse environments. Skilled in maintaining waiting areas, adhering to security procedures, and enforcing company policies while displaying empathy and self-motivation. Proficient in patient registration processes and telephone system operations, with a commitment to timekeeping practices.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Front of House Reception
The Langley
Uxbridge, Buckinghamshire
2024.10 - Current
- Contributed to team success through flexible approach and willingness to assist colleagues when needed.
- Handled high volume of inbound calls whilst providing exceptional customer service.
- Supported department heads by coordinating internal meetings and events.
- Maintained visitor logs meticulously, aiding in security management.
Front of House Reception
Compleat Angler
Marlow, Buckinghamshire
2024.02 - 2024.09
- Utilised knowledge of company policies to assist customers with queries accurately.
- Ensured smooth running of reception area by managing incoming calls and visitor enquiries.
- Initiated a system for effectively distributing post within the office.
- Provided excellent customer service for positive client relationships.
- Maintained visitor logs meticulously, aiding in security management.
Customer Service Representative
Teleperformance Philippines
Cebu, Philippines
2019.02 - 2023.05
- Trained new hires for improved productivity and efficiency on the job floor.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Customer Service Representative
Wipro Philippines
Cebu, Philippines
2015.06 - 2019.02
- Performed administrative duties contributing towards smooth store operations.
- Offered technical support, leading to enhanced user experience.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Collaborated with sales team to maximise product visibility and sales.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Education
Bachelor of Science - Tourism
University of San Jose Recoletos
Cebu 2007.06 - 2011.04
Skills
- Constructive feedback giving
- Diplomacy and tactfulness
- Waiting area maintenance
- Complaint handling expertise
- Patience under pressure
- Cultural sensitivity awareness
- Timekeeping practices
- Patient registration process understanding
- Empathy displaying
- Security procedures adherence
- Company policy enforcement
- Self-Motivation demonstrating
- Telephone system operation
Languages
English
Fluent
Certification
Duty Manager Trainee
Accomplishments
Complear Angler's quarter employee of the year 2024.
Affiliations
Walking or Nature Outings
Home Organization or Interior Decorating
Listening to Podcasts (on self-development, career, wellness)
Thrifting or Budgeting
Timeline
Front of House Reception
The Langley
2024.10 - Current
Front of House Reception
Compleat Angler
2024.02 - 2024.09
Customer Service Representative
Teleperformance Philippines
2019.02 - 2023.05
Customer Service Representative
Wipro Philippines
2015.06 - 2019.02
Bachelor of Science - Tourism
University of San Jose Recoletos
2007.06 - 2011.04