Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic
Willoude (Willow) Fernandez

Willoude (Willow) Fernandez

High Wycombe,Buckinghamshire

Summary

A dedicated professional with expertise in providing constructive feedback and handling complaints with diplomacy and tact. Demonstrates patience under pressure and a strong understanding of cultural sensitivity, ensuring effective communication in diverse environments. Skilled in maintaining waiting areas, adhering to security procedures, and enforcing company policies while displaying empathy and self-motivation. Proficient in patient registration processes and telephone system operations, with a commitment to timekeeping practices.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Front of House Reception

The Langley
Uxbridge, Buckinghamshire
10.2024 - Current
  • Contributed to team success through flexible approach and willingness to assist colleagues when needed.
  • Handled high volume of inbound calls whilst providing exceptional customer service.
  • Supported department heads by coordinating internal meetings and events.
  • Maintained visitor logs meticulously, aiding in security management.

Front of House Reception

Compleat Angler
Marlow, Buckinghamshire
02.2024 - 09.2024
  • Utilised knowledge of company policies to assist customers with queries accurately.
  • Ensured smooth running of reception area by managing incoming calls and visitor enquiries.
  • Initiated a system for effectively distributing post within the office.
  • Provided excellent customer service for positive client relationships.
  • Maintained visitor logs meticulously, aiding in security management.

Customer Service Representative

Teleperformance Philippines
Cebu, Philippines
02.2019 - 05.2023
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.

Customer Service Representative

Wipro Philippines
Cebu, Philippines
06.2015 - 02.2019
  • Performed administrative duties contributing towards smooth store operations.
  • Offered technical support, leading to enhanced user experience.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Collaborated with sales team to maximise product visibility and sales.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.

Education

Bachelor of Science - Tourism

University of San Jose Recoletos
Cebu
06.2007 - 04.2011

Skills

  • Constructive feedback giving
  • Diplomacy and tactfulness
  • Waiting area maintenance
  • Complaint handling expertise
  • Patience under pressure
  • Cultural sensitivity awareness
  • Timekeeping practices
  • Patient registration process understanding
  • Empathy displaying
  • Security procedures adherence
  • Company policy enforcement
  • Self-Motivation demonstrating
  • Telephone system operation

Languages

English
Fluent

Certification

Duty Manager Trainee

Accomplishments

Complear Angler's quarter employee of the year 2024.

Affiliations

Walking or Nature Outings

Home Organization or Interior Decorating

Listening to Podcasts (on self-development, career, wellness)

Thrifting or Budgeting

Timeline

Front of House Reception

The Langley
10.2024 - Current

Front of House Reception

Compleat Angler
02.2024 - 09.2024

Customer Service Representative

Teleperformance Philippines
02.2019 - 05.2023

Customer Service Representative

Wipro Philippines
06.2015 - 02.2019

Bachelor of Science - Tourism

University of San Jose Recoletos
06.2007 - 04.2011

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Willoude (Willow) Fernandez