Williams Ojo
Coventry,West Midlans
Summary
Highly skilled professional with extensive experience in security operations, customer service, and administrative roles. Demonstrates exceptional problem-solving and decision-making abilities, coupled with strong organisational skills and proficiency in Microsoft Office applications. Proven track record in managing front desk operations, supervising teams, and ensuring safety and security through effective building management systems knowledge. Adept at handling conflict situations tactfully, conducting night patrol duties, and performing emergency response tasks. Career goal includes leveraging expertise to enhance organisational efficiency and security protocols.
Overview
20
20
years of professional experience
Work history
Hosuing Officer
Serco
Rugby, Warwickshire
02.2025 - Current
- Facilitated resident meetings, leading to better communication and understanding between tenants and management.
- Handled eviction proceedings within legal guidelines; ensuring fair treatment of all parties involved.
- Developed strong partnerships with social services organisations to assist vulnerable tenants effectively.
- Provided advice on welfare benefits facilitating increased financial stability for residents.
Corporate Security
Rainsbrook Secure Training Center
Rugby, Warwickshire
05.2017 - Current
- Opening and/or locking the gates and premises (Key Holder)
- Unlocking and locking up the building and making sure secure overnight; setting alarms etc.
- Testing the fire alarm weekly and being involved in fire drills
- Manning the Gatehouse during the shift
- Logging and controlling entry and exit of all vehicular and foot traffic
- Verifying loads of delivery vehicles
- Patrolling both outside and inside the Company premises occasionally during the shift
- Monitoring security camera system and investigating/reporting any suspicious events
- Monitoring of staff entry and exit with a view to loss prevention including occasional random searches of staff and vehicles
- Preventing access of unauthorised visitors
- Training security staff
- Setting up new starters with access control fobs
- Overseeing the supplier relationships and renewals for the contractors for Fire, Building Alarm and CCTV).
Security Guard
Contract Security UK
Milton Keynes
08.2015 - 04.2017
- Controlling access and egress of lorries, staff and visitors
- Gatehouse and Reception duties
- Performing random staff searches
- Internal and external site patrols
CUSTOMER ASSISTANT
Sainsbury
London
09.2013 - 07.2015
- Operating the tills, including cashing up and completing paper work at the start and end of shift
- Assisting customers in the selection and purchase of items.Completing sales sheets at the end of the day
- Ensuring that the shop counter is always manned
- Processing cash and credit card transactions accurately & efficiently
- Managing the till, taking money from customers and hanging out receipts
- When required wrapping up purchased items for customers
- Following policies & procedures relating to cash & stock handling.Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers
- Keeping merchandise orderly and neat in appearance
- Handling customers complaints in a professional and diplomatic way
- Keeping the shop floor clean and tidy at all times.Setting up promotional displays.Organising promotional events
- Attending training sessions.Assisting with postal deliveries to customer addresses.Promoting the shop and its products at every opportunity
- Daily tracking and reporting to the shop manager
- Highlighting special promotions to customers
- Restocking the sales areas.Giving expert advice to customers regarding products.Cleaning the shop, hovering, polishing etc
- Moving large amounts of stock and merchandise around the shop
- Accomplishments
- Consistently achieving sales targets
- Complying with health and safety regulations as laid down in the store Health and safety policy
- Hard working, self motivated and flexible
- Ability to work efficiently and accurately in a fast paced retail environment
- A real commitment to customer service.An eye for stylish merchandising
- Physically fit and have the stamina required to stand on feet all day long
- Having specialist knowledge of the store products and merchandise
- Knowledge of cataloging and inventory techniques
- Skills Used
- Friendly personality and able to engage customers
- A strong work ethic and desire to succeed.Smart presentable appearance.Possess a polite and helpful manner
- Confident communication skills.Willing to learn
- Positive attitude.Confident and articulate.Persuasive and having good influencing skills.
Librarian
National Trust Of Scotland
Edinburgh
04.2012 - 08.2013
- Principally responsible for the finances and funds of the library
- The authority to hire Staff
- Responsibility to construct monthly plans on how library funds would be spent
- Teaching new employees about health and safety regulations
- Supervising anybody who uses valuable archives and dated books
- Teaching new employees about their basic duties and responsibilities
- Holding meetings with other librarians in the county to discuss issues such as finances and community campaigns
- Constructing and running community campaigns (e.g
- A raffle to raise money for a cancer charity)
- Running basic literacy classes weekly for the community
- Running basic computer literacy classes weekly for the community
- Providing support and any resources needed for students
- Guiding people on how to utilise the new electronic check-out machines in the library
- Jointly running the Summer Reading Challenge with another colleague
- Guiding people on where to find resources such as government leaflets on taxes and benefits
- Chiefly responsible for a Stop Smoking Campaign, which was well received by the community
- Continually cataloguing, labelling and adding new books, CDs and DVDs to the library system—both physically and electronically.
Office Administrator
Holistic Training and Recruitment Agency
01.2010 - 03.2012
- Receive all incoming correspondence and packages and route to correct recipient
- Filed paper backup copies of stories and research notes
- Cold called subscribers to check on customer satisfaction
- Accomplishments
- Provide administrative and executive support within busy office
- Manage executive team's calendar; plan client meetings; prepare reports, spreadsheets and presentations; manage records; and administer database
- Skills Used
- Handled temporary assignments for diverse clients (e.g., high tech, manufacturing, real estate, government and education).
Customer Service Advisor
Vodafone
Edinburgh
02.2005 - 11.2009
- Calmly deal with often challenging issues in customer complaints department
- Resolve any customer grievances and provide solutions accordingly
- Ensure customer satisfaction and trust was re-built beyond expectation
- Escalate calls to relevant departments when required
Education
Apprenticeship in Desktop Publishing And Computer Information Systems - IT
Royal College Of Computer Institute
01.2021 - 07.2021
Skills
- Problem Solving and Decision MakingPlanningDelegationInternal CommunicationsMeeting
- ManagementManaging Yourself
- Security
- Customer Service
- Typing
- Management
- Organizational Skills
- Stocking
- Microsoft Excel
- Microsoft Word
- IT
- Marketing
- Front desk
- Events management
- Customer service
- Administrative experience
- Supervising experience
- Organisational skills
- Additional Information
- KEY SKILLS AND COMPETENCIES
- Ability to handle conflict situations tactfully but firmly
- Experience of night patrol duties and securing building perimeters
- Excellent knowledge of the English Language
- Front desk operations
- Attention to detail
- Keen observer
- Employee management
- Excel proficiency
- Preventive and reparative maintenance
- Building management systems knowledge
- Emergency awareness
- Radio communications
- Security operations experience
- Visitor registration
- Emergency evacuations assistance
- Building management
- Reporting skills
- Fire alarm testing
- CCTV systems
- Security camera monitoring
- Facility and asset protection
- Punctuality
- Site patrolling
- Building access control
- Microsoft Office
- SIA licence holder
- Surveillance
- Wireless technology
- Safety and security
- Knowledge of supervisory concepts
- Superb surveillance skills
- Legible report writing
- File and records management
- Emergency response
Languages
English
Personal Information
Custom
6
Timeline
Hosuing Officer
Serco
02.2025 - Current
Apprenticeship in Desktop Publishing And Computer Information Systems - IT
Royal College Of Computer Institute
01.2021 - 07.2021
Corporate Security
Rainsbrook Secure Training Center
05.2017 - Current
Security Guard
Contract Security UK
08.2015 - 04.2017
CUSTOMER ASSISTANT
Sainsbury
09.2013 - 07.2015
Librarian
National Trust Of Scotland
04.2012 - 08.2013
Office Administrator
Holistic Training and Recruitment Agency
01.2010 - 03.2012
Customer Service Advisor
Vodafone
02.2005 - 11.2009
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