William Mbroh Baidoo
Northampton,Northamptonshire
Summary
Seasoned professional in branch operations management. Can deliver operational efficiency and heightened customer satisfaction through strategic leadership and team management. Committed to driving business growth, improving service delivery, and promoting positive work environment.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Branch Operations Head
Guaranty Trust Bank (Ghana) Limited
Accra
12.2018 - 09.2024
- Enhanced customer satisfaction by streamlining branch operations.
- Implemented operational strategies for improved efficiency.
- Achieved seamless transitions during periodical audits with meticulous record keeping.
- Oversaw daily operations, ensuring smooth and efficient services.
- Facilitated compliance training programmes for enhanced regulatory adherence.
Customer Service Representative
Guaranty Trust Bank (Ghana) Limited
Accra
04.2014 - 12.2018
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Assisted customers in making informed decisions by providing detailed product information.
Volunteer Teacher
National Service Secretariat
Accra , Ghana
10.2013 - 04.2014
- Developed a positive learning environment by establishing clear classroom rules and expectations.
- Enhanced students' reading skills for improved academic performance.
- Assisted struggling students individually to improve their understanding of complex topics.
- Encouraged open communication with parents about their child's progress at parent-teacher meetings.
- Delivered clear and concise explanations of complex mathematical concepts for better understanding.
- Supported pupils with special needs, ensuring inclusion in all classroom activities.
National Service Person
National Service Secretariat
Accra , Ghana
09.2012 - 10.2013
- Improved team morale by demonstrating strong leadership skills.
- Achieved high standards of cleanliness with meticulous maintenance tasks.
- Performed daily inspections to ensure safety regulations were upheld.
- Assisted in coordination of operations, ensured smooth functioning.
- Collaborated with other units for successful joint exercises.
Education
Master of Science - Financial and Investment Analysis
University of Northampton
Northampton 09.2024 - 09.2025
Master of Science - Economics (Money, Banking and Finance)
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana 08.2016 - 06.2018
Bachelor of Arts - Economics
University of Cape Coast
Cape Coast, Ghana 08.2008 - 05.2012
Skills
- Regulatory compliance
- Team building and training
- Budget management
- Staff supervision
- Customer service excellence
- Financial reporting
- Data analysis
- Banking operations
Certification
Data Science and Analytics
Cyber Security Analysis
Timeline
Master of Science - Financial and Investment Analysis
University of Northampton
09.2024 - 09.2025
Branch Operations Head
Guaranty Trust Bank (Ghana) Limited
12.2018 - 09.2024
Master of Science - Economics (Money, Banking and Finance)
Kwame Nkrumah University of Science and Technology
08.2016 - 06.2018
Customer Service Representative
Guaranty Trust Bank (Ghana) Limited
04.2014 - 12.2018
Volunteer Teacher
National Service Secretariat
10.2013 - 04.2014
National Service Person
National Service Secretariat
09.2012 - 10.2013
Bachelor of Arts - Economics
University of Cape Coast
08.2008 - 05.2012
Data Science and Analytics
Cyber Security Analysis
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