Compassionate professional with expertise in child safety, youth work, and elderly care. Led teams and streamlined logistics to support community initiatives. Committed to person-centred practices and skilled in navigating family dynamics to enhance well-being.
Overview
4
4
years of post-secondary education
17
17
years of professional experience
Work history
Team Leader (Support Staff)
Allen LMT Logistica
Tema, Ghana
2016.06 - 2022.01
Designed safety modules and procedures to meet global standards requirements, enhancing compliance and safety culture.
Collaborated with other professionals in health and social care to coordinate holistic support.
Safeguarded client information with strict adherence to privacy and data security policies.
Advocated for clients' rights to healthcare and social services assistance.
Promoted client well-being through effective case management, counselling and advocacy.
Adhered to safeguarding principles to protect service users from risk.
Built positive, productive client relationships for enhanced social support.
Attended regular training and supervision workshops for improved service user support.
Operations Officer/ Public Relations Officer
Youth Heart International (NGO)
Tema, Ghana
2016.06 - 2022.01
Resolved conflicts between team members promptly, fostered a harmonious work environment.
Liaised with clients, ensured high client satisfaction rates.
Coordinated interdepartmental activities for seamless collaboration.
Owned operational risk assessments and monitored safety measures adherence across operations.
Crafted persuasive press releases that resulted in extensive media coverage.
Built solid relationships with key industry influencers for enhanced brand reputation.
Arranged interviews for senior executives with top-tier publications for greater exposure.
Amplified positive news stories using various social media platforms to boost online presence.
Streamlined internal communication processes, enhancing team efficiency.
Administrative assistant
Platinum Jobs
Tema
2011.11 - 2016.05
Contributed to team effort by accomplishing related tasks as needed.
Assisted in the preparation of regularly scheduled reports for upper management review.
Updated company databases by inputting new employee contact information and employment details.
Streamlined administrative processes for increased efficiency in the workplace.
Handled sensitive information discreetly maintaining high level confidentiality at all times.
Organised client meetings, prepared agendas and took detailed minutes.
Facilitated internal communication.
Improved customer satisfaction through prompt response to email and phone queries.
Marketing executive
Standard Chartered Bank, Tema main
Tema
2005.02 - 2011.10
Utilised data analytics tools to monitor campaign performance and make necessary adjustments for maximising effectiveness.
Managed PR activities, building strong relationships with key industry influencers and media representatives to enhance brand visibility.
Collaborated with design team to create visually appealing promotional materials, increasing prospect engagement.
Maintained consistent brand messaging across multiple channels ensuring uniformity in communication and visual style.
Coordinated with sales team to align marketing strategies and goals, ensuring a cohesive approach to market outreach.
Ensured compliance with the latest industry regulations while conceptualizing marketing campaigns.
Designed high impact presentations for senior management meetings enabling informed decision making.
Education
Bachelor of Science - Agricultural Science (Crop Science)
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana
1999.03 - 2003.03
Skills
Operational strategy
Process optimisation
Operational compliance
Supply chain management
Cross-functional collaboration
Stakeholder engagement
Performance management
Team dynamics management
Strategic leadership
Person-Centred practices
Public speaking confidence
AP style writing
Spokesperson briefing
Digital marketing insight
Internal communications
Event coordination
Accomplishments
Best Employee, 2005 - Standard Chartered Bank (Business Financial Services).