William David Pitt
Birmingham,United Kingdom
Summary
Motivated student eager to offer strong customer service and communication skills. Excels in fast-paced environments with high attention to detail and commitment to accuracy.
Overview
4
4
years of professional experience
Work history
Auction Assistant (Clerk)
British Car Auctions
Birmingham, West Midlands
2025.09 - Current
- Efficient time management to facilitate efficient meeting schedules.
- Strong communication for better team coordination by promptly relaying messages.
- Assisted colleagues with administrative tasks when needed, creating a collaborative work environment.
- Handled outbound calls professionally, resulting in positive customer feedback.
- Use of entire Microsoft package alongside DTR
Placement Student
British Car Auctions
UK
2024.08 - 2025.09
- Placement student at BCA with experience across online auctions, branch ops, customer service, buyer relations, and new business.
- Drove online auction efficiency: analysed sales data in Power BI, supported Running Order (RO) automation, and auctioneer rota improvements.
- Strengthened vendor relationships: pre-sale catalogue checks, transport admin, and SLA adherence—helping protect conversion rates.
- Helped improve online admin: vehicle lotting, reserve management, and data verification; proposed automation to cut manual touchpoints.
- On-site at Perry Barr: vehicle appraisal, grading and storage logistics—improving auction readiness and attention to detail.
- Customer insights: analysed buyer surveys; highlighted fee and grading pain points; proposed actions to lift satisfaction.
- New Business support: boosted buyer engagement via Auto Buy Scheme and targeted initiatives.
- Buyer Relations: delivered Smart Sale setups for SMEs; contacted buyers, captured details, onboarded in Dealer Pro; 300+ accounts created, prioritising high-volume vendors.
- Process improvement projects (Vault, Task Book): tracked vehicles at BCA Bedford site, ran user testing, fed back defects/UX issues, and supported project planning.
- Core skills developed: data analysis, automation mindset, stakeholder communication, problem-solving, presentation, and cross-team collaboration.
Auction Debt Advisor
British Car Auctions
Birmingham, West Midlands
2022.01 - 2025.09
- Customer-facing role dealing with all manners of monetary problems and queries.
- Use of entire Microsoft package, CXone phone systems, DTR, IBM (AS400) system
- KPI/performance-based role
Medical tester
G4S
Redditch, Worcestershire
2021.09 - 2022.09
- Conducted COVID-19 tests for the general public.
- Built the COVID-19 test kits.
- High degree of excellent customer experience gained.
- Managed rotas for the staff and allocated job roles for each day.
Education
GCSEs - GCSE
South Bromsgrove High School
Birmingham 2016.09 - 2019.09
A-Levels - Business/Applied Science
South Bromsgrove High School
Bromsgrove, Worcestershire 2019.09 - 2021.09
Bachelor of Business Administration - Business Management
University of Portsmouth
Portsmouth, England 2022.09 -
Skills
Data & Insight : Built dashboards in Power BI to track stock, online sales and KPIs; used conversion analysis to highlight opportunities and wins
Automation & Systems : Streamlined online auction workflows (RO checks, lotting, reserves, BN/BN setup) and reduced manual touchpoints across ACS, Dealer Pro, Vision and RPA tools
Program Operations : Ensured sale readiness through catalogue verification, reserve management, timing optimisation and quality checks
Buyer & Vendor Engagement : Onboarded 300 buyer accounts (Smart Sale), prioritising high-volume vendors; supported Auto Buy lists to lift participation and revenue
Branch Operations (Perry Barr): Vehicle appraisal and grading, storage logistics and yard flow to keep auctions on schedule
Customer Experience : Analysed buyer survey data, identified pain points (fees, grading), and proposed actions to improve satisfaction
Projects & Delivery : Contributed to Vault and Task Book rollouts (testing, feedback, planning)
Core strengths : Data analysis, process improvement, cross-team communication, problem-solving, and clear stakeholder reporting
Affiliations
- Rugby - I have played for 10+ year's from Mini and Juniors up to university rugby
Accomplishments
I received lots of positive feedback from my placement. Two really standout moments were from Robin Wilde, who is the active regional director of BCA; secondly, I received positive feedback from Andy McDonald, who is head of operations at BCA.
References
References available upon request.
Timeline
Auction Assistant (Clerk)
British Car Auctions
2025.09 - Current
Placement Student
British Car Auctions
2024.08 - 2025.09
Bachelor of Business Administration - Business Management
University of Portsmouth
2022.09 -
Auction Debt Advisor
British Car Auctions
2022.01 - 2025.09
Medical tester
G4S
2021.09 - 2022.09
A-Levels - Business/Applied Science
South Bromsgrove High School
2019.09 - 2021.09
GCSEs - GCSE
South Bromsgrove High School
2016.09 - 2019.09