William Bill Worgan

• Used safe driving practices at all times when operating vehicles.
• Delivered goods and services to customers on time and made sure they were in excellent condition.
• Collected and delivered goods and materials.
• Maintained vehicle in optimum condition for safety and reliability.
• Increased the profitability of Cancer Research Uk through collection , distribution and transfer of donated and new stock .
• Supported effective stock flow across shops and superstores , maximising income and efficiency.
• Act as Ambassador for CRUK promoting excellent customer service and supporting organisations vision of beating cancer sooner at events and coordinated promotions.
• Strong communication and interpersonal skills , professional customer focused approach.
• Flexible, proactive and solutions focused, working independently prioritising safe lifting loading and unloading practices , in a well organised and timely fashion .
• Impeccable driving record driving record , Elite driver , top 10 in Uk as per " Lightfoot" and 85% penetration of Gift Aid . 25% added to all sold donations , direct improvent to R.O.F.

Responsible for 25 PSV and 33 minibuses , development , compliance , education and training of 60+ staff , monitor and effective operation of 42 school contracts and numerous energy contracts for movement of offshore personnel between COVID test centre , hotel , heliports and homes. Increased PSV licences from 15 to 25 and minibuses from 12 to 33 , utilising flexi rent and leasing companies. Maintain roadworthiness in compliance with DVSA recommendations , MOT pass rates improved from 78% to 89.1 % , above national average . Operator compliance risk score improved from Amber to Green .

Planning and scheduling vital to maximising efficiencies and improvement of customer service .

Introduced satellite tracking , cameras ( Navman) , operational software ( Coach Manager ) and Tru Tac , all related to improvement of services , real time data , cost saving , communication and transparency . Immediately responding to complaints , delays , infringements , accidents etc , documenting and analysing to ensure non recurrence. As per recent VOSA audit , realised as one of the most professional and proficient private hire companies in the North East .

International energy logistics company

Ensured the company was recognised as a serious player in energy logistics market . Procured 1st logistics oil company contract , securing logistics hub at Sellafield , nuclear energy plant , worth 2.7 million gdp . Promoted and acquired the acceptance of 12 major oil companies to utilise AMLA , Aberdeen maritime logistics alliance . The collaboration and engagement in grouping cargo offshore to cut overheads and streamline operations . Sales of e- cargo , real time data transmitted through active satellite transmission.

Invited to sit on the Scottish Steering Group for NOF Energy to improve collaboration , communication in all logistic operations.

Logistics and road transport .

Management of 27 staff , including drivers , mechanics and office personnel .

Improve customer relations with existing clients and promote and achieve new avenues for business . Opened an operational hub in Gt Yarmouth to improve road trunking utilisation . Created an overnight service for oil and energy companies , fast and efficient , reducing their downtime and dramatically improving our revenues .

After analysing market feedback introduced a daily document service for professional services and NHS , a first .