William Wong
Dronfield,Derbyshire
Summary
Dedicated professional with strong leadership and team management skills, complemented by excellent attention to detail and organisational abilities. Demonstrates a high work ethic and quality-driven approach, consistently delivering exceptional results. Adaptive and eager to learn in changing environments, committed to continuous improvement and professional growth.
Overview
14
14
years of professional experience
3997
3997
years of post-secondary education
1
1
Certification
Work history
Serviced Accommodation Manager
StayCay Management Limited
Sheffield
02.2025 - 01.2026
- Oversee daily operations of serviced accommodation for corporate clients
- Lead teams to ensure property maintenance, guest satisfaction, and regulatory compliance
- Collaborated with housekeeping team to maintain impeccable accommodation standards.
- Ensured compliance with health and safety regulations, maintaining safe environments for guests and staff alike.
- Managed budgeting process whilst ensuring optimal resource utilisation.
- Handled complaints, resulting in improved customer relations.
Company Director
Williams Serviced Apartments Ltd
Sheffield
02.2016 - 09.2024
- Managed a portfolio of serviced apartments across Sheffield
- Handled accommodation arrangements and ensured high-quality client service
- Supervised staff, resolved operational issues, and led property improvements
- Optimised financial performance with rigorous cost control measures.
- Delivered training programmes enhancing employee skillsets.
- Achieved sustainable growth by fostering an inclusive work culture.
- Drove business growth with strategic planning and forecasting.
- Implemented technology upgrades, modernising internal workflows and systems.
- Executed new policies for significant risk reduction within the organisation.
- Oversaw financial management, achieving optimal resource allocation and maximum ROI.
- Developed key operational initiatives to drive and maintain substantial business growth.
Hotel Manager
City Lodgings Ltd
Sheffield
02.2012 - 01.2016
- Delivered outstanding guest experiences through bookings, service management, and issue resolution
- Supervised housekeeping and front desk teams
- Ensured compliance with health, safety, and legal standards
- Organised marketing campaigns and ensured licensing compliance
- Tailored guest experiences according to individual preferences creating unique stays.
- Coordinated front desk operations, ensured smooth guest experiences.
- Improved guest satisfaction by implementing new concierge services.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
- Met health and safety guidelines to maintain compliant working environments.
- Executed emergency response protocols for safe, secure and compliant environment.
- Oversaw emergency procedures and administered first aid.
Education
A-Levels - Business Studies, Economics, Geography
Thomas Rotherham College
GCSEs - English, Maths, and 7 other subjects
Ecclesfield Comprehensive School
Skills
- Strong leadership and team management
- Excellent attention to detail and organisational skills
- High work ethic and quality-driven
- Adaptive and eager to learn in changing environments
Certification
- Personal License APLH – BIIAB, Oct 2023
- Fire Safety Management/Risk Assessment – Fire Training International, Nov 2018
- Emergency First Aid at Work – British Red Cross, Jul 2018
- Level 3 Supervising Food Safety – HS Training, Aug 2006
Languages
Fluent in Cantonese
Hobbies & Interests
Football, Tennis, DIY, Computer Programming
Timeline
Serviced Accommodation Manager
StayCay Management Limited
02.2025 - 01.2026
Company Director
Williams Serviced Apartments Ltd
02.2016 - 09.2024
Hotel Manager
City Lodgings Ltd
02.2012 - 01.2016
A-Levels - Business Studies, Economics, Geography
Thomas Rotherham College
GCSEs - English, Maths, and 7 other subjects
Ecclesfield Comprehensive School