William Wallace

• In this role I have assisted colleagues and passengers with operations, times and routes.
• Handled emergencies such as breakdowns or collisions effectively as they have arisen.
• In fulfilling my duties, I have worked with people from different backgrounds, with varied abilities and needs.
• Safety and punctuality are major parts of the role.

• Took part in fire drills and other emergency procedures, reinforcing company-wide understanding of safety protocols.
• Supported smooth running of day-to-day operations by performing general cleaning tasks and deeper cleans as required.
• Facilitated efficient waste management, contributing to a greener workplace environment (ensured the presence of recycling bins for paper and aluminium cans)
• Assisted with regular stock inventory, keeping an adequate supply of necessary items.
• Monitored building security systems - CCTV, alarms, fire doors.

• Managed front desk duties to ensure visitors and clients were met upon entry at the reception area.
• Communication skills were used with answering phones and replying to e-mails.
• Taking bookings, ensuring information was correct and ensuring requests were noted.
• Dealing with employees from all roles and sorting out issues within my remit and passing along those that were not in my area.
• Handled cash money as some clients prefer to pay in person.

• Assisted in vehicle inspections for monthly maintenance safety checks.
• Diagnosed faults, alone or as a team
• Repaired/replaced faulty components,
• attended the 3 year HGV mechanic course so as to become qualified.

My first job. A Christmas position whilst I was still at school.

I learned about the importance of merchandising and display of products.

• dealt with deliveries as they came in.
• customer relation skills with working on tills and helping customers find which products they were looking for.
• communicating stock levels to other stores
• Handled money and card transactions whilst working on tills, having to resort to manual transaction keeping on occasion when the computers went down.