William Wall
Nailsea
Summary
I am a driven and organised aspiring Building Surveyor with experience supporting Studio West Architects, gaining valuable insight into design processes, drawings and the wider built environment with lots of knowledge gained from sight visits to ongoing builds. I am currently working in debt recovery in the water sector; I have developed excellent communication negotiation and analytical skills while managing complex cases and delivering positive outcomes. My achievements include receiving an award recognised from over 300 nominees, demonstrating my dedication, resilience and ability to a high standard. I am eager to combine my practical experience, interest in property and commitment to learning through a Degree Apprenticeship in Building Surveying. I would relish the opportunity to build a successful career in the construction industry and become a Chartered Surveyor.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work history
Credit Management
Pelican Business Services
2025.01 - 2026.08
- - Handled high-balance accounts to optimise collection efforts and improve recovery rates. to increase collection rate.
- - Overseeing and handling non-complaint. This process involves meticulous planning to respond to each customer. I have so far completed 8 non-complaints with great turnaround and customer satisfaction.
- - Have so far been trained in 7 different processes within the first year and consistently hit monthly targets whilst maintaining a high quality of work.
- - High quantity of phone calls relating to accounts with large amounts of debt, County Court Judgments, internal and external issues with leaks, internal company queries in relation to customers’ accounts, payment plans and many more.
- - Dealing with the company's Outstanding Charges Notice process. Which involves multiple points of contact prior to issuing a County Court Claim due to non-payment.
Resource Operative
Red Robin Solutions
2024.09 - 2024.10
- - Attended client meetings on large construction sites
- - General recruitment duties such as calling and communicating with large amounts of potential candidates for jobs daily, researching construction companies to potentially work with, creating spreadsheets to manage candidates out on site, connecting with large companies and directors of large construction companies on LinkedIn.
- - Attended charity golf days with owners of companies and networked with them to bring in work to Red Robin
- - Overseeing bringing candidates into Red Robin to enable us to supply our clients.
Clothing brand + housing development company
Personal business ventures
2024.04 - 2024.09
- - During my time of unemployment, I continued to work on my clothing brand I had set up a year prior. I used these 5 months to grow the brand and was working on it continuously.
- - I was also involved in setting up a modular housing development company with Neil Wall who runs an architecture firm in Cornwall. I spent most days of the week in these 5 months working on this alongside my clothing brand. I was responsible for contacting potential investors; I was the driving force for the company whilst Neil was producing designs.
- - I tried to push these business ventures during this time as I was incredibly interested in running my own business and expanding my working experience as much as possible.
Administration apprentice
Lancer Scott Ltd
2023.11 - 2024.04
- - General office duties such as phone calls, emails, greeting clients and providing refreshments, handing out post and parcels to office staff. Sending out parcels and letters, filing expenses.
- - Setting up phones/tablets for the engineers which would include installing software to the devices.
- - Worked alongside the accounts team taking on the responsibility of posting reports. Completed losses and projections work on excel and Eque 2 construct.
- - Responsible for working on my own to deadlines and as part of a team.
Concessions Operative
Ashton Gate Limited
2022.04 - 2023.06
- - Developed face-to-face customer service skills while serving food and drinks.
- - Packing and unpacking food and drinks into fridges ready for service for customers
- - Transferring confectionery from holding cupboards to separate concession stands to ensure each stand had an acceptable level of products to sell ensuring the smooth running of each stand.
Work Experience
Studio West Architects
2023.05 - 2023.05
- - Participated in client meetings to review planning designs
- - Answered phone calls from clients and building professionals
- - Learnt general office skills
- - Learnt about planning permission applications
- - Attended client meetings at potential development sites
Education
BTEC - Foundation Level 3 - Business
City of Bristol College
2022.09 - 2023.06
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Nailsea Comprehensive
Skills
- Written and verbal communication skills
- Customer service knowledge and experience
- Interpersonal skills
- Willingness to learn
- Drive and motivation
- Team player
- Microsoft teams
- Microsoft word
- Excel
- PowerPoint
INTERESTS
Skills and Hobbies: Played a high level of football with various teams including coaching and playing. Accomplishments in school, club, and regional levels. Nailsea United Football Club: Back-to-back "Player of the Year" awards and nominated for Nailsea School Sports Personality 2022. Gym and Physical Exercise, dedicated to maintaining physical fitness through gym workouts, football training, and occasional running, socialising, weekly football matches. I am currently studying A level Psychology and Business alongside my full-time role with Pelican Business Services.
Accomplishments
- - Comprehensive School: Nominated for "Sports Personality of the Year." Runners Up Medal in the School County Final. Duke of Edinburgh Award - Bronze (2021)
- - During my time in college, I honed essential organisational skills which allowed me to develop myself as a person and during my work life. Through face 2 face assessments in college, I developed my communication skills which will greatly benefit me in a working environment
- - Out of 300 people nominated, I was awarded the Best Breakthrough award for Pelican Business Services in the first year of my time spent with the company. The award was granted to me for consistently hitting targets and making a positive impact on my first year of being with the company, whilst training on multiple different processes and procedures highlighting my ability to be versatile and to adapt to different working situations.
Timeline
Credit Management
Pelican Business Services
2025.01 - 2026.08
Resource Operative
Red Robin Solutions
2024.09 - 2024.10
Clothing brand + housing development company
Personal business ventures
2024.04 - 2024.09
Administration apprentice
Lancer Scott Ltd
2023.11 - 2024.04
Work Experience
Studio West Architects
2023.05 - 2023.05
BTEC - Foundation Level 3 - Business
City of Bristol College
2022.09 - 2023.06
Concessions Operative
Ashton Gate Limited
2022.04 - 2023.06
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Nailsea Comprehensive